Over 25 years expert technical skills in the repair and maintenance of all brands of major appliances; In-depth knowledge of warranty service and invoicing procedures.
Directed activities of a 10+ member team with accountability for training and quality, scheduling of daily activities, troubleshooting, and performing service as needed.
Addressed customer needs through the installation and servicing of diversified brands of major home appliances within metropolitan Tulsa. Provided repair and maintenance service, answered consumer inquiries concerning warranty papers and administered appropriate paperwork for invoicing.
Accepted this short-term position to assist owner in re-establishing business objectives and to structure improved operational procedures.
Managed departmental activities and personnel for this factory authorized, major appliance service company. Handled counter sales, orered and received parts, stocked service technicians vehicles and oversaw complete inventory totaling $100,000+
Handled customer service and counter sales of major appliance replacement parts. Orded and stocked supplies.
Within the past 25+ years, attended several major appliance repair schools held by various manufacturers
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