service manager resume example with 17+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Proactive and meticulous Service Manager with over 20 years of experience in the pest control and customer service industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Accomplishments
Dean's list at WClaireon County Junior College for HVAC course with 4.0 GPA.
Skills
Team Leadership
Quality Management
Process Optimization
Conflict Resolution
Effective problem solver
Microsoft Outlook, Word and Excel
Training and mentoring
Organizational Skills
Communication Skills
Leadership Experience
Team Goals
Inbound Customer Service
Customer Complaint Resolution
Strong Attention To Detail
Documentation And Reporting
Work History
Service Manager, 10/2019 - Current Hughes Exterminators – Naples, FL,
Supervised performance of 14 members to meet client deadlines and requirements.
Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Managed check-in process to capture and communicate key service, safety and equipment issues.
Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Managed supply inventory and assigned replenishment to team members.
Communicated with clients to provide price quotes, discuss pest solutions and schedule work.
Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
Maintained tools and equipment to foster safe and consistent operation.
Adapted daily plans according to weather, staffing levels and client needs to maintain excellent client satisfaction and adhere to timelines.
Utilized site data and diagrams to identify optimal treatment plans and prevent recurrence of infestation.
Wrote detailed reports for each job, noting sanitation and structural issues that could potentially lead to pest activity.
Drafted and completed service agreements with high level of accuracy.
Completed required treatment documentation while on-site and returned paperwork to office for processing.
Conducted property and building walk-throughs to assess conditions, identify infestations and isolate sources.
Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
Attended company workshops and seminars to learn about most up-to-date information and methods regarding pest control.
Drove to customer places of business to inspect for pests.
Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
Monitored daily operations and routes to resolve issues and drive operational effectiveness.
Conducted ride-alongs and observations to evaluate and improve Route Manager performance.
Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
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