Service-oriented Service Manager with 10 year background in Retail Banking. Core competencies
include developing others, building relationships, and solving problems as well as excellent
communication and time management skills. Handles tasks with accuracy and efficiency.
Strong organizational skills to ensure multiple tasks while meeting deadlines
Excellent ability to multi-task, work independently, and think creatively
Over 10 years experience in cash management, operations, and customer service
Detail oriented and efficient
Strong communication and interpersonal skills
Ability to develop and sustain strong working relationships with team members and customers
Proficient in MS Office applications including - Word, Excel, PowerPoint
Top 5 Strengths: Arranger, Achiever, Learner, Input, Positivity
Service Manager 2, 12/2015 to CurrentWells Fargo Bank － Davis, CA
Partner with branch manager to ensure overall branch success by creating a positive work environment, and coaching team members on a daily basis.
Schedules team members efficiently and effectively in order to maintain a positive customer experience by utilizing resources and tools available.
Review and approval team member's weekly time sheets.
Manage and coach team members around customer experience, building relationships, and quality referrals.
Responsible for training and coaching team members to prevent losses and loss exposure, and processing foreign currency transactions.
Perform weekly spot checks to ensure branch is within compliance with audit and operational regulations and guidelines based on Wells Fargo Policies and Procedures.
Act as a Record Retention designee ensuring all bank documents are filed accordingly and shipped out as scheduled.
Help coach new Service Managers, and assist new teller hires with virtual training.
Risk Management proponent for Orchard Hills District.
Service Manager 2, 12/2009 to 12/2015Wells Fargo Bank － Vacaville, CA
Service Manager 1, 01/2008 to 12/2009Wells Fargo Bank － Vacaville, CA
Performed all duties as a teller.
Handled all operational tasks in the branch, while ensuring branch was within compliance.
Coached tellers around providing excellent customer service, minimizing risk, and meeting sales goals.
Teller, 11/2007 to 12/2008Wells Fargo Bank － Vacaville, CA
Processed consumer and business financial transactions within assigned limits and established.
Balanced cash drawer daily and adhered to cash drawer limits.
operational tasks, and completed monthly control tasks accurately and efficiently.
Exceeded in sales.
and customer service.
Education and Training
Bachelor of Science:Business Administration Accountancy,Dec 2007California State University － Sacramento, CABusiness Administration Accountancy