service manager resume example with 16+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Experienced Service Manager with 12 years of experience offering efficient and timely repair and maintenance service to customers. Monitors and controls performance of department using appropriate reports, tracking systems and surveys. Highly skilled in managing and motivating culturally-diverse workforce.
Skills
Microsoft Windows, Microsoft Office 97 – 2013, Store Vision Platform,
Store Vision Teller, Hogan.
Accounts receivable
Banking
Cash register
Credit
Customer satisfaction
Excellent customer service
Customer service skills
Detail Oriented
Financial
Hindi
Hogan
Inventory
Loss prevention
Mail
Money
Microsoft Office 97
Microsoft Windows
Multi-tasking
Organizational
Payables
Policies
Quality
Fast Learner
Reading
Receiving
Risk management
Sales
Speech
Supervision
Tax
Team Player
Type
Verbal communication skills
Vision
Written
Excellent written
Coaching and mentorship
Team building
Microsoft Office
Friendly, positive attitude
Problem resolution
Leadership
Experience
10/2008 to CurrentService ManagerAim Nationallease | Buffalo, NY,
Professional Experienced with bank policies and procedures as well as bank products Development and services.
In – Depth knowledge of financial banking, risk management and loss prevention methods.
Possesses strong communication, organizational and multi-tasking skills.
Take pride in maintaining accuracy in all facets of money handling and have been recognized for accomplishing perfect balancing, providing excellent customer service and preventing fraud.
Able to identify and resolve problems, remain organized and work well with little to no supervision.
Consecutively maintained silver performance in quarterly sales.
Handle the tasks of providing excellent service and assist customers in succeeding financial goals.
Responsible for processing customer’s transactions to help manage their finances and make financial services more convenient.
Handle the task of receiving processing transactions by verifying the required security and perform CTR, UAR and MIL as needed.
Deal with difficult/high profile customer issues.
Manage teller station cash balances, vault records, cash supply, inventory of negotiable instruments.
Assist service manager in the preparation of SOCR and Audit.
As a Lead Teller, train new hires regarding compliance of bank policies, laws, and regulations.
Manage and lead teller team to become knowledgeable advocates of bank products and customer satisfaction.
Oversee high – quality operation of branch environment (ATMs, teller equipment, etc.).
Hired, trained and developed service department staff to drive performance.
Defined department objectives and monitored performance to facilitate operations.
Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Created employee work schedules to keep shifts properly staffed.
Monitored employee performance through effective analysis of key metrics.
Researched and provided timely resolution to service discrepancies.
Collaborated with customers to offer solutions to service needs.
Reviewed inventory levels and ordered supplies to keep products in stock.
Motivated, led and supported employees to maintain low turnover.
Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
09/2006 to 10/2008Operation RepresentativeCiti Bank | City, STATE,
Process incoming applications in lockbox environment.
Batch, short and scan documents in similar group.
Answer customer’s written correspondence and assist them with credit card related questions.
Secure Mail batch work according to payment type.
Utilize OPEX mail equipment.
Delivered positive customer experiences by implementing effective quality assurance practices.
Reduced process lags and effectively trained team members on best practices and protocol.
12/1996 to 10/1998Desk ClarkDover Inn | City, STATE,
Answer customer calls and inquiries about daily room rates.
Operating cash register when necessary.
Preparing and handling Banking Daily Deposits.
Prepare monthly sales tax report.
Handle daily Accounts receivable and payables.
Prepare monthly inventory report.
Supported office clerical functions using word processing and other software, email and office machines.
Used well-developed skill set to improve relationships with others.
Assisted with payment processing and investigating variances in cash amounts.
Processed payments daily, verifying cards and giving change for cash payments.
Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Education and Training
Expected in 05/2005 to to Bachelor of Accounting | Goldey-Beacom College, Wilmington, DEGPA:
Expected in 04/1995 to to | AccountingGujarat University, Gujarat, India, GPA:
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