Remarkable experience in explaining the service needs of each client's vehicle. Fifteen plus years in the industry. In-depth knowledge of automobile systems and repair procedures. Ability to sell additional services according to dealership standards. Ability to review individual client needs and to ask for the sale. Excellent presentation and
telephone skills. Strong communication and organizational skills. Proven negotiation, sales and closing skills.
Strong experience in providing customer service to customers by selling vehicle maintenance. Ability to handle minor customer concerns and complaints in a professional manner. Skilled at writing the repair orders, providing estimates, and selling additional repairs. Excellent verbal and written communication skills. Ability to drive manual transmission vehicles.
Ability to read and comprehend instructions and information.
Greeted customer, scheduled service appointments, gathered contact and vehicle information; inquired about symptoms, and discussed possible problems and solutions. Interfaced with service technicians to determine problem, put together an estimate and informed customer of findings and cost to repair. Collected money and authorized credit card sales. Performed after-sales follow ups and developed strong relationships.
Greeted customers, scheduled service appointments, and received vehicle information. Performed walk around inspections. Attended requests of the service desired and explained the repair and service order. Generated the profit by selling service, repairs, and parts. Handled customer complaints and ensured high customer satisfaction standards. Promoted the service facilities to increase repeat business. Performed after-sales follow ups and developed strong relationships.
Service related customer interface. Greeted customers, scheduled service appointments, and received vehicle information. Sold/ up-sold
service, repairs, and parts to generate maximum profit. Satisfied customer complaints to ensured high customer satisfaction standards.
Promoted the service facilities to increase repeat business. Followed up, post-sale, with customers and fostered strong relationships.
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