Supervision of service staff: shop foreman, technicians, service advisors, warranty administrator and valets
Oversee department budget including gross profit, expenses and payroll
Liaison between manufacturer and dealer with regard to Customer Satisfaction Index,warranty and customer retention
Daily interaction with service advisors and customers for quick resolution of customer issues
Responsible for Customer service Index and retention and procedures to control results
Assistant Service Manager
Responsible for all aspects of front end of service department for both Saab and Jaguar
Supervised service writers in daily activities with customers including service write up, sale of work and customer satisfaction
Interface between customer and manufacturers to resolve any product or customer satisfaction issues
Assist warranty administrator in daily process of closing customer repair orders
Assist shop foreman with dispatch of work to Saab and Jaguar technicians
Saab Shop Foreman
Responsible for dispatch and quality of work for five technicians.
Liaison between technicians, service writers, and customers
Repair of all cars with issues related to repairs including customer come backs, diagnostic issues, and warranty or quality problems.
Saab Master Technician
Performed a full range of repairs to Saab cars including, engine and transmission rebuilds, electrical repairs and diagnosis.
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