Microsoft Word, Excel, Access, Internet, PowerPoint and Publisher.
What is you would look for if you were going to hire you.
Too much to read Reduce the bullet points that aren't significant and don't tell someone much Forprofit-keep ModCloth Nonprofit--- reduce ModCloth Play with Resume and then send to Phyillis Only the things that are important, reduce the number of words, so she can know quickly what and who I am.
Rethink this--- summary needs to have some meat to it.
Separate bullet Not so important Maybe just one listing for ModCloth-with several titles-and then minimum description about what is happening with those titles.
No bullets that describe something obvious Take the date off the degrees that are 10 years older Continued to get education and continued to learn that is important.
ModClothPittsburgh, PAService Learning Lead06/2014 to Current
Develop Cross Training Plan for Service Team.
Mentor Service Team Trainers, through training and consultation.
Collaborate with teams to create a training and process plan, to lower errors and increase retention.
Create specialized trainings for Service Teams, as continuing education.
Selected and Manage Learning Management Software utilized by entire Service Team.
ModClothPittsburgh, PACustomer Care Training Specialist/Lead02/2013 to Current
Developed department training curriculum and trained over 100 new hires.
Developed training material and manual format for Service Department Trainings.
Assess training needs, periodic and annual, through surveys, interviews with employees, focus groups, and consultation with managers Schedule classes and people into classes based on the training schedule.
Identify and establish specific training programs to help employees maintain or improve job skills.
ModClothPittsburgh, PACustomer Care Advocate/Care Social06/2012 to 02/2013
Assist customers through phone, chat and email.
As well as moderating Facebook and Twitter.
Anti-Defamation LeaguePittsburgh, PAWorld of Difference Trainer05/2012 to Current
Leading anti-bias workshops with teachers, parents, students, and community leaders.
Womanspace East, IncPittsburgh, PAChild/Youth Development Specialist12/2009 to 06/2012
Ensure high quality services for low-income participants of emergency shelter.
Develop customized individual reading and learning plan for preschoolers.
Create and implement highly effective after-school literacy program.
Write grants and build relationships with funders.
Represent organization on committees and panels.
Monitor enrollment of children in schools and maintain relationships with school districts.
Coordinate the schedules and activities of volunteers.
Lead career development workshops with residents of emergency shelter.
Conduct individualized parent coaching on developmentally appropriate discipline.
Homeless Children's Education FundPittsburgh, PALead Educational Consultant04/2009 to 12/2009
Created seasonal youth program for transitional shelter residents.
Produced program budget and managed funds.
Coordinated enrichment programming and special events.
Developed individualized supplemental educational plans for children in the program.
Pre-Paid Legal ServicesPittsburgh, PAAdministrative Assistant08/2008 to 03/2009
Provided administrative support to Director Level, independent service provider.
Helping to lead and plan presentations.
Yale Divinity SchoolNew Haven, CTStudent Leader08/2005 to 05/2008
Lead multi-denominational affinity group.
Recruited volunteers and special project leaders.
Planned and organized events for important school programs.
Created opportunities for strategic alliances and cooperative programming.
Yonkers Community Action ProgramYonkers, NYSocial Stars Director07/2004 to 08/2005
Developed child-centered need based curriculum for children diagnosed with ADHD/ADD.
Designed program to enhance the academic, social and behavioral skills of the children.
Completed program reports for funding and state licensing agencies.
Built relationships with social workers, therapists, school administrators and families.
Managed confidential student records.
Facilitated parent workshops on literacy and parenting skills.
Pelham Children's CenterBronxville, NYSchool-Age Child Care Director/Assistant to the Executive Director07/2001 to 12/2003
Managed multi-site after-school programs, with a staff of 10 assistant & Lead teachers.
Supervised curriculum development and programming.
Developed individual and group training to meet state requirements and staff needs.
Managed budgets of over $100,000.
Successfully wrote grants providing Center with $10,000 of additional income.
Successful re-licensing and initial licensing of programs through state agencies.
Masters of Divinity1 2008Yale University Divinity School, New Haven, CT
Bachelor of Arts:Cultural Studies1 2000Sarah Lawrence College, Bronxville, NYCultural Studies
Certificate - University of Havana, Havana, Cuba 2000
Certificate - Anti-Defamation League "A World of Difference Institute Train-the-Trainer Program1 2012
academic, administrative support, budgets, budget, coaching, consultation, curriculum development, email, special events, focus, funds, grants, Director, Mentor, Access, Excel, PowerPoint, Publisher, 2000, Microsoft Word, presentations, programming, quality, reading, strategic alliances, phone, Trainer, training programs, workshops
Educator of the Year, Robert Morris University School of Education and Social Sciences, 2011 Emmaus Community of Pittsburgh, Young Professionals Advisory Board, 2010- 2012 Held the following positions at Yale Divinity School: 2011-2013 Yale Divinity School Admissions Diversity, Alumni Committee 2008-Present Alumni Board --- Co-Chair of Emerging Alumni Committee.(2010-2012)
School-Age Child Care Director/Assistant to the Executive Director
Masters of Divinity 1 2008 Bachelor of Arts : Cultural Studies 1 2000 Certificate - University of Havana, Havana, Cuba 2000
Certificate - Anti-Defamation League "A World of Difference Institute Train-the-Trainer Program 1 2012
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