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service integration leader resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Work History
08/2014 to Current
Service Integration Leader Optech Allen Park, MI,
  • Responsible for managing and coordinating integrated delivery teams for the account and client Responsible for acting as the primary contact between the DPE and the delivery support organization
  • Work with the DPE, PE, and client to understand requirements Support the DPE and PE as the service delivery advocate Manage cost of delivery by looking at better ways to provide service in a cost efficient manner
  • Provide technical direction to delivery teams in support of service changes and critical system recovery Be client visible and provide E2E delivery of an Integrated Service for a client and account team
  • Promote and implement IBM standards and best practice as the foundation of service for the client
  • Monitor and manage Service Level performance and report potential exposures in a timely manner
  • Proactively monitor the problem and change process and manage issues and alerts as needed to ensure quality of service Lead the delivery team to deliver the agreed Client Delivery Plan for their service
  • Oversee system security and compliance regulations in support of the client environment.

01/2011 to 08/2014
z/OS Systems Programmer IBM , , United States
  • Install and support z/OS operating system, associated PTF's, and OEM software products
  • Test and install RSU distributions Serve as problem coordinator during system outages by providing leadership to support groups
  • Participate in Business Continuity Planning exercises
  • Minimize downtime by serving as 24x7 technical support contact
  • Create and revise technical documentation and SOP's Account focal for MVS support on 2 client accounts
  • Primary on call for 5 client accounts
  • Chair meetings for SDM during scheduling conflicts
  • Mentor less experienced technicians
  • Perform healthchecks to ensure GSD331 and ISEC are adhered to
  • Maintain software inventory to ensure all products are licensed and supported.

06/2009 to 01/2011
Senior Analyst - Systems Engineering Bank Of America City, STATE, United States of America
  • Member of transition team responsible for migrating Countrywide Operations to a single location
  • Monitor and support the operations of the AS/400 i-Series Systems
  • Support calls from operations and end-users for supported interfaces
  • Perform daily and monthly system backups
  • Schedule, execute, and monitor batch jobs.

01/1997 to 11/2008
MVS Systems Programmer Verizon Data Services City, STATE,
  • Project Manager for Business Continuity Planning exercises and disasters including four major hurricanes in 2004
  • Project Manager for Sysplex Merger saving $1 million per year
  • Project Manager for IT audit to retire obsolete software saving $180,000 per year
  • Install and support z/OS operating system, associated PTF's, and OEM software products utilizing SMP/E
  • Test and install RSU distributions to more than 80 LPARs
  • Enable Cryptography, modify LPAR weights, and maintain profiles utilizing HMC
  • Install and configure computer hardware utilizing HCD
  • Serve as problem coordinator during system outages by providing leadership to support groups
  • Minimize downtime by serving as 24x7 technical support contact
  • Ensure system availability by serving as lead MVS technician during disaster lock-downs
  • Create and revise technical documentation and SOP's
  • Serve as Access Control Trustee
  • Determine the business and legal requirements for access controls
  • Determine and define the access rights of each user.

09/2014 to 01/1
Service Integration Leader Macy's , ,
  • 23 months.
Education
Expected in 1995 to to
Bachelor of Science: Hospitality Management
Purdue University - West Lafayette, IN
GPA:
Hospitality Management
Expected in 2006 to to
MBA:
University of Miami - Coral Gables, FL
GPA:
Business Adminstration
Expected in 2006 to to
United States of America,:
- ,
GPA:
Expected in 2007 to to
Graduate Certificate in Computer Forensics:
University of Central Florida United States of America - ,
GPA:
Skills
Date: 28-Jul-2016 Page of 3 Resource Manager: Ricky Douglas

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Resume Overview

School Attended

  • Purdue University
  • University of Miami
  • University of Central Florida United States of America

Job Titles Held:

  • Service Integration Leader
  • z/OS Systems Programmer
  • Senior Analyst - Systems Engineering
  • MVS Systems Programmer
  • Service Integration Leader

Degrees

  • Bachelor of Science
  • MBA
  • United States of America,
  • Graduate Certificate in Computer Forensics

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