Spending the last 20 years dedicated to the automotive industry, started in sales, progressed and became a trainer for GM and KIA, after 14 years in Variable Operations I moved into Fixed Operations as a Service Manager and then Service Director.
Always remaining process driven to exceed the goals and expectations set for my departments.
Most recently increased Gross Profit 13% over 2014 GP, Increased CSI 20% over the past year, to achieve CSI in both Cadillac and Chevrolet which had not been achieved in the past.
Increased customer retention to 80% , I attribute that to having solid processes.
Coursework in Business Management and Public Speaking
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