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Service Director Resume Example

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SERVICE DIRECTOR
Skills
  • Cross-functional team management
  • Supervision and training
  • Cost analysis and savings
  • Inventory management
  • Training and coaching
  • Sound judgment
  • Packaging and sanitation
  • Customer relationship management
  • Communication skills
  • Cost Control
  • communication skills
  • Performance improvements
  • Safety protocol
  • Compensation/benefits administration
  • Top talent recruiting, hiring and retention
  • Team building and motivation
  • Profit and loss accountability
  • Staff supervision
  • Customer retention
  • Calm under pressure
  • Customer Service
  • recruiting
    • Education and Training
    05/2017
    High School Diploma
    Flushing High SchoolCity, State
    Summary

    Highly motivated and driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations, customer care, employee relations and dedication. Strong ability to drive profits, control costs and achieve continuous process improvement. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

    Experience
    Service DirectorCompany Name | City, State08/2020 - Current
    • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
    • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
    • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
    • Helped customers work within established systems to achieve desired results and maintain company loyalty.
    • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
    General ManagerCompany Name | City, State01/2020 - 08/2020
    • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
    • Motivated and led team members to work together to achieve targets.
    • Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
    • Oversaw >20 staff by training, mentoring, providing direction and promoting.
    • Streamlined operational efficiencies by coordinating staff development and succession planning.
    • Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
    • Delivered exceptional client experiences with hands-on leadership of front line associates and area managers.
    • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
    General ManagerCompany Name | City, State08/2018 - 09/2019
    • Oversaw all corporate communications to streamline data and information sharing initiatives.
    • Designed sales and service strategies to improve revenue and retention.
    • Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
    • Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
    • Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
    • Facilitated business initiative rollout, marketing strategy development and procurement of goods from vendors.
    • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
    • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
    • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
    Food Service WorkerCompany Name | City, State07/2016 - 08/2018
    • Verified compliance with all sanitation and safety requirements.
    • Cleaned work areas, equipment and utensils.
    • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
    • Adjusted preparation and ingredients to accommodate dietary restrictions and allergies.
    • Received food orders from patients and families and explained offerings.
    • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
    • Cleaned and sanitized dining ware and kitchen equipment.
    • Communicated effectively with deli counter customers to answer questions and make recommendations.
    • Resolved customer concerns and relayed relevant information to supervisor.
    • Complied with company service standards, including inventory and cash control procedures.
    • Upheld food safety standards at all times.
    Additional Information
    • Prevent foodborne illnesses. Restocked food items, including condiments and toppings, when inventory ran low. Wiped counters, mopped floors and sanitized equipment to maintain clean food prep and dining areas. Prepared recipe ingredients by washing, peeling, cutting and measuring. Performed shift change tasks each day to keep store efficient and neat. Arranged food items on serving trays and placed in take-out packaging to produce orders for customers. Took food orders from patients and families, and explained offerings. Checked completed orders for accuracy and bagged meals for easy carrying. Promoted customer loyalty by efficiently handling food and service complaints.
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    Resume Overview

    School Attended

    • Flushing High School

    Job Titles Held:

    • Service Director
    • General Manager
    • Food Service Worker

    Degrees

    • High School Diploma

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