Service Desk Associate Resume Example
Highly enthusiastic professional with 25+ years client interface experience. Reliable and punctual, I possess an excellent work ethic and am motivated to maintain customer satisfaction and contribute to company success. Areas of expertise include inventory, cash management and exceptional customer service. I offer an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently. Results-driven with proven ability to establish rapport with clients.
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Winner of the “Home Depot" Associate of the Year” Award, [2011].
- Provided required weekly, monthly and quarterly reports listing sales figures and customer purchase records
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Consistently generated additional revenue through skilled sales techniques.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Assisted in the managing of the company database and verified, edited and modified customer' information.
Ann Arbor , MI
Prevented store losses using awareness, attention to detail and integrity.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Organized weekly sales reports for the sales department to track product success.
Trained new employees.
Developed highly empathetic client relationships and earned reputation for excellent customer service.
Cross-trained and provided back-up for other customer service representatives.
Worked as a team member performing cashier duties, product assistance and cleaning.
Generated sales and inventory reports in various databases with data from a variety of sources, maintaining accuracy
Resolved product issues and shared benefits of new technology.
Managed quality communication, customer support and product representation for each client.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Promptly responded to general inquiries from members, staff, and customers via mail, e-mail, phone and fax.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Compiled weekly monetary reports and records for store managers.
Kept abreast if rapidly evolving technology.
Waynesboro , VA
Progressive duties and responsibilities within the Pinellas County School System
Observed and assessed student performance and kept thorough records of progress.
Managed classrooms during the absence of assigned teachers.
Implemented a variety of teaching methods such as lectures, discussions and demonstrations.
Established clear objectives for all lessons, units and projects.
Tutored children individually and in small groups to help them with difficult subjects.
Taught after-school and summer enrichment programs.
Established positive relationships with students, parents, fellow teachers and school administrators.
Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
Implemented remedial programs for students requiring extra assistance.
City , STATE
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Resume Overview
School Attended
- MWSC
- St. Petersburg Junior College
Job Titles Held:
- Service Desk Associate
- Teachers Assistant ESE 1
- Assistant Manager
Degrees
- Elementary Education
Business
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