Goal oriented, highly skilled technical service manager offering an extraordinary record of managing customer relationships to ensure successful service delivery and overall product satisfaction. Proven track record individual who delivers technical services and support including escalations to service interruptions. A determined leader and engaged team member who brings rapid mean time resolution to customers while negotiating with high level technical team members and is the primary escalation point to all C level executives. Creates strong internal and external partnership increasing customers' confidence and reliance resulting in longer customer retention and revenue growth.
CompTia Cloud Essentials Certified
Cloud Technology Associate (currently enrolled)
Fluent in Spanish.
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