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Nimnicht Buick GMC - Service Coordinator Resume Example

Resume Score: 70%

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SERVICE COORDINATOR
Summary

Resourceful and accomplished customer service associate seeking a position to further use my skills to continue to provide excellent customer service, use my knowledge of data entry, multitasking high call volume, and managing multiple projects in a timely, organized manner.

Highlights
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Self-directed
  • Time management
  • Professional and mature
  • Strong problem solver
  • Resourceful
  • Strong interpersonal skills

  • Proofreading
  • Meeting planning
  • Report writing
  • Self-starter
  • Patient charting
  • Medical terminology
  • Punctual
  • Understands grammar
  • Schedule management
Accomplishments

Managed call flow with inbound and outbound calls on average of 100 calls per day. Exceeded appointment goal with highest appointments scheduled for 7 months in a row. Worked with company systems such as ERAccess, Contact Manager,GM Global Connect, Microsoft Office, and diligently completed all assigned tasks, working overtime as needed. Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Assisted customers over the phone regarding store operations, product, promotions and orders. Answered telephone calls and responded to inquiries.Promoted to Shift Leader after 6 months of employment. Trained new employees. Received a raise for strong attention to detail, exemplary customer service and team-player attitude. Greeted each customer with friendly eye contact. Cashiered with two cash registers at once in tandem to maximize customer flow. Greeted customers upon entrance and handled all cash and credit transactions.

Experience
Nimnicht Buick GMC October 2013 to August 2014 Service Coordinator
Jacksonville, FL

Managed incoming and outgoing calls for busy car dealership service department. Scheduled on average 400 plus service appointments per month. Utilized Microsoft Office, Word, Excel. Used ERAccess system, Reynolds and Reynolds Contact Manager, and GM Global Connect. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and screened a high volume of internal and external communications, including email and mail. Organized work records and filed reports. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Properly directed inbound calls in phone queues to improve call flow.

Home Instead Senior Care September 2013 to October 2013 Certified Nursing Assistant
Jacksonville, FL

Provided senior care to patients in their homes. Assisted patients with activities of daily living, running errands, checking vital signs, assist with incontinent care, check for skin tears, help with any household cores that they could not complete themselves.

Lancaster Convalescent Center May 2013 to September 2013 Certified Nursing Assistant
Lancaster, SC

Assist residents with activities of daily living. Assist with incontinent care, check for skin tears and bruises, make beds, give showers, transport to and from activities. Report any changes in the resident to the charge nurse, obtain and record vitals signs, prepare dinner plates to serve and feed (if necessary) to residents.

Survival Straps October 2011 to January 2013 Lead Finisher/Quality Control
Ponte Vedra Beach, SC

Oversight and training of fellow employees to ensure up to date on new products and procedures. Ensure quality of products are up to company standards and ensure delivered by date specified.

Ruby Tuesday February 2009 to July 2011 Lead Bartender/Server
Ponte Vedra Beach, AL

Food service and full bar service duties. Accepted payment from customers and made change as necessary. Assisted co-workers,assisted diners with seating as needed. Attempted to limit problems and liability related to customers' excessive drinking. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Cleaned bars, work areas, and tables. Kept drink stations clean and ready for service. Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff. Ensured first-in-first-out system with all ingredients labeled and stored properly. Made and served drinks to guests and cocktail servers following established guidelines, procedures, and policies. Maintained contact with kitchen staff, management, serving staff, and customers. Correctly calculated charges, issued bills and collected payments. Completed closing duties, including restocking items and closing out the cash drawer. Regularly checked on guests' satisfaction.

Lenny's Sub Shop February 2007 to February 2009 Shift Leader
Mobile, AL

Accepted payment from customers and made change as necessary. Cleaned and prepared various foods for cooking or serving, cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash. Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers. Inspected dining and serving areas to ensure cleanliness and proper setup. Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food. Kept drink stations clean and ready for service, placed food servings on plates and trays according to orders or instructions. Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events. Ensured first-in-first-out system with all ingredients labeled and stored properly. Packaged take-out foods and served food to customers. Served guests during meal times with speed and efficiency. Completed closing duties, including restocking items and closing out the cash drawer. Checked in deliveries and signed off on products received. Maintained a professional tone at all times, including during peak rush hours.

Education
Nurses on Call Training Center 2013 Certified Nursing Assistant Certification: Certified Nursing Assistant Darlington, SC

100 hour CNA certification class. State of South Carolina Nurse Aide Registry License issued July 16, 2013. AHA BLS for health care providers (CPR and AED) certified May 3, 2013

Virginia College 2012 N/A: Surgical Technology Jacksonville, AL

Attended Fall 2012

University of South Alabama 2009 N/A: Business Mobile, AL

Attended from 2007-2009

Bishop State Community College 2007 N/A: General Studies Courses Mobile, AL

Attended from 2005-2007

Mary G. Montgomery High School 2005 High School Diploma Semmes , AL

Advanced with Academic Endorsement Diploma

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Resume Overview

Companies Worked For:

  • Nimnicht Buick GMC
  • Home Instead Senior Care
  • Lancaster Convalescent Center
  • Survival Straps
  • Ruby Tuesday
  • Lenny's Sub Shop

School Attended

  • Nurses on Call Training Center
  • Virginia College
  • University of South Alabama
  • Bishop State Community College
  • Mary G. Montgomery High School

Job Titles Held:

  • Service Coordinator
  • Certified Nursing Assistant
  • Lead Finisher/Quality Control
  • Lead Bartender/Server
  • Shift Leader

Degrees

  • Certified Nursing Assistant Certification : Certified Nursing Assistant
    N/A : Surgical Technology
    N/A : Business
    N/A : General Studies Courses
    High School Diploma

Where can I find a Nimnicht Buick GMC Service Coordinator resume example in Semmes, Alabama ?

This is an actual resume example of a Service Coordinator who works in the Office Assistants Industry. LiveCareer has 151605 Office Assistants resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

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