Resourceful and accomplished customer service associate seeking a position to further use my skills to continue to provide excellent customer service, use my knowledge of data entry, multitasking high call volume, and managing multiple projects in a timely, organized manner.
Managed call flow with inbound and outbound calls on average of 100 calls per day. Exceeded appointment goal with highest appointments scheduled for 7 months in a row. Worked with company systems such as ERAccess, Contact Manager,GM Global Connect, Microsoft Office, and diligently completed all assigned tasks, working overtime as needed. Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Assisted customers over the phone regarding store operations, product, promotions and orders. Answered telephone calls and responded to inquiries.Promoted to Shift Leader after 6 months of employment. Trained new employees. Received a raise for strong attention to detail, exemplary customer service and team-player attitude. Greeted each customer with friendly eye contact. Cashiered with two cash registers at once in tandem to maximize customer flow. Greeted customers upon entrance and handled all cash and credit transactions.
Managed incoming and outgoing calls for busy car dealership service department. Scheduled on average 400 plus service appointments per month. Utilized Microsoft Office, Word, Excel. Used ERAccess system, Reynolds and Reynolds Contact Manager, and GM Global Connect. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and screened a high volume of internal and external communications, including email and mail. Organized work records and filed reports. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Properly directed inbound calls in phone queues to improve call flow.
Provided senior care to patients in their homes. Assisted patients with activities of daily living, running errands, checking vital signs, assist with incontinent care, check for skin tears, help with any household cores that they could not complete themselves.
Assist residents with activities of daily living. Assist with incontinent care, check for skin tears and bruises, make beds, give showers, transport to and from activities. Report any changes in the resident to the charge nurse, obtain and record vitals signs, prepare dinner plates to serve and feed (if necessary) to residents.
Oversight and training of fellow employees to ensure up to date on new products and procedures. Ensure quality of products are up to company standards and ensure delivered by date specified.
Food service and full bar service duties. Accepted payment from customers and made change as necessary. Assisted co-workers,assisted diners with seating as needed. Attempted to limit problems and liability related to customers' excessive drinking. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Cleaned bars, work areas, and tables. Kept drink stations clean and ready for service. Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff. Ensured first-in-first-out system with all ingredients labeled and stored properly. Made and served drinks to guests and cocktail servers following established guidelines, procedures, and policies. Maintained contact with kitchen staff, management, serving staff, and customers. Correctly calculated charges, issued bills and collected payments. Completed closing duties, including restocking items and closing out the cash drawer. Regularly checked on guests' satisfaction.
Accepted payment from customers and made change as necessary. Cleaned and prepared various foods for cooking or serving, cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash. Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers. Inspected dining and serving areas to ensure cleanliness and proper setup. Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food. Kept drink stations clean and ready for service, placed food servings on plates and trays according to orders or instructions. Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events. Ensured first-in-first-out system with all ingredients labeled and stored properly. Packaged take-out foods and served food to customers. Served guests during meal times with speed and efficiency. Completed closing duties, including restocking items and closing out the cash drawer. Checked in deliveries and signed off on products received. Maintained a professional tone at all times, including during peak rush hours.
100 hour CNA certification class. State of South Carolina Nurse Aide Registry License issued July 16, 2013. AHA BLS for health care providers (CPR and AED) certified May 3, 2013
Attended Fall 2012
Attended from 2007-2009
Attended from 2005-2007
Advanced with Academic Endorsement Diploma
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