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Service Coordinator Resume Example

Resume Score: 80%

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SERVICE COORDINATOR
Summary
Skills
  • Manager-Food And Beverage, 04/2003 to 09/2003
  • Boomtown Casino Biloxi – Biloxi, MS
  • Carefully interviewed, selected, trained and supervised staff.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last
  • Minute menu changes.
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Carefully developed a lucrative annual food and beverage marketing plan and strict budget to
  • Maximize profits.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and
  • Productivity.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received
  • Exceptional food and service.
  • Led and directed team members on effective methods, operations and procedures.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
  • Skillfully interacted with external vendors to obtain the best quality in pricing and product.
  • Conducted timely performance evaluations for all front of house staff.
  • Promoted the business through participation in and sponsorship of community events.
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved
  • Parties.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and
  • Supplies.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive
  • Changes within the restaurant.
  • Food And Beverage Manager, 03/1993 to 03/2003
  • Grand Casino – Biloxi & Gulfport, MS
  • Carefully interviewed, selected, trained and supervised staff.
  • Clearly and promptly communicated pertinent information to staff.
  • Interacted positively with customers while promoting hotel facilities and services.
  • Organized special events in the entertainment venues, including receptions, promotions and concerts.
  • Carefully developed a lucrative annual food and beverage marketing plan and strict budget to
  • Maximize profits.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and
  • Productivity.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received
  • Exceptional service.
  • Led and directed team members on effective methods, operations and procedures.
  • Oversaw personnel to maintain adequate staffing and minimize overtime. Developed the Grand Casino
  • Rotation schedule for servers and bar stall while in Gulfport.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
  • Conducted timely performance evaluations for all of house staff.
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new
  • Hires and terminations.
  • Promoted the business through participation in and sponsorship of community events.
  • Purchased adequate quantities of necessary items, including food, beverages, equipment and supplies.
  • Attorney, Billing, Budget, Conflict resolution, Client, Special events, Functional, Inventory, Team leadership, Legal, Managing, Managerial, Marketing plan, Marketing plans, Office, Payroll, Personnel, Policies, Pricing, Project management, Quality, Sales, Self-motivated, Servers, Staff development, Staffing, Verbal communication
Experience
Hellfighters USA Motorcycle Shop | Laurel, MSService Coordinator09/2018 - Current
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Worked with Manager to develop customer service improvement initiatives.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Documented conversations with customers to track requests, problems and solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
AT&T Mobility | Ocean Springs, MSExecutive Specialist in the Office of President09/2003 - 09/2018
  • Experienced manager with excellent client and project management skills.
  • Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
  • Over 35 years in the service industry in managerial positions with background as Food and Beverage Manager and Office of the President Specialist.
  • Looking to join a growing entrepreneurial organization as part of the Management team.
  • Worked directly with customers to achieve resolutions with numerous issues including service, billing, technical, and legal.
  • Working with regulatory agencies (BBB, FCC, Attorney General, Public Service Commission and others) as well as with customers, both business and non-business consumers.
  • The main goal being to make interaction with customers seamless with a positive outcome for both customer and company.
  • Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Executed special objectives and projects in response to executive team and board member requests.
  • Rendered ongoing support and account management to customers to maintain loyalty and continue revenue streams.
  • Participated in available training courses to improve sales skills and product knowledge.
  • Maintained primary contact role for named accounts encompassing account management and sales duties.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Applebee's Neighborhood Grill & Bar | Mobile, ALManager07/2006 - 08/2008
  • Mobile, AL, and Ocean Springs, MS Spearheaded cross-functional initiative to achieve excellent guest service and pleasurable experiences.
  • Trained, coached and mentored staff to ensure smooth adoption of new and current programs.
  • Worked directly with kitchen and front of the house including bar to achieve a positive and friendly atmosphere for guests and staff.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Developed and rolled out new policies.
  • Hired and trained staff.
  • Team liaison Self-motivated Strong verbal communication Team leadership Process implementation Conflict resolution Extremely organized Staff development.
Education and Training
Mississippi Gulf Coast Community College | Gulfport, MSAssociate of Applied Science in Business Management1999
Phillips College | Gulfport, MSAssociate of Science in Business Law & Management1985
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Hellfighters USA Motorcycle Shop
  • AT&T Mobility
  • Applebee's Neighborhood Grill & Bar

School Attended

  • Mississippi Gulf Coast Community College
  • Phillips College

Job Titles Held:

  • Service Coordinator
  • Executive Specialist in the Office of President
  • Manager

Degrees

  • Associate of Applied Science in Business Management
    Associate of Science in Business Law & Management

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