Service Coordinator Resume Example Amerifleet

SERVICE COORDINATOR

Summary

Skills

Manager-Food And Beverage, 04/2003 to 09/2003
Boomtown Casino Biloxi – Biloxi, MS
Carefully interviewed, selected, trained and supervised staff.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last
Minute menu changes.
Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
Carefully developed a lucrative annual food and beverage marketing plan and strict budget to
Maximize profits.
Correctly calculated inventory and ordered appropriate supplies.
Recognized and formally acknowledged outstanding staff performance to boost company morale and
Productivity.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received
Exceptional food and service.
Led and directed team members on effective methods, operations and procedures.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Skillfully interacted with external vendors to obtain the best quality in pricing and product.
Conducted timely performance evaluations for all front of house staff.
Promoted the business through participation in and sponsorship of community events.
Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved
Parties.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and
Supplies.
Met, greeted and encouraged feedback from customers and used feedback to implement positive
Changes within the restaurant.
Food And Beverage Manager, 03/1993 to 03/2003
Grand Casino – Biloxi & Gulfport, MS
Carefully interviewed, selected, trained and supervised staff.
Clearly and promptly communicated pertinent information to staff.

Interacted positively with customers while promoting hotel facilities and services.
Organized special events in the entertainment venues, including receptions, promotions and concerts.
Carefully developed a lucrative annual food and beverage marketing plan and strict budget to
Maximize profits.
Correctly calculated inventory and ordered appropriate supplies.
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Recognized and formally acknowledged outstanding staff performance to boost company morale and
Productivity.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received
Exceptional service.
Led and directed team members on effective methods, operations and procedures.
Oversaw personnel to maintain adequate staffing and minimize overtime. Developed the Grand Casino
Rotation schedule for servers and bar stall while in Gulfport.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Conducted timely performance evaluations for all of house staff.
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new
Hires and terminations.
Promoted the business through participation in and sponsorship of community events.
Purchased adequate quantities of necessary items, including food, beverages, equipment and supplies.
Attorney, Billing, Budget, Conflict resolution, Client, Special events, Functional, Inventory, Team leadership, Legal, Managing, Managerial, Marketing plan, Marketing plans, Office, Payroll, Personnel, Policies, Pricing, Project management, Quality, Sales, Self-motivated, Servers, Staff development, Staffing, Verbal communication

Experience

Amerifleet | Cincinnati , OHService Coordinator09/2018 - Current

Evaluated customer account information to assess current issues and determine potential solutions.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Worked with Manager to develop customer service improvement initiatives.
Set up and activated customer accounts to maintain QA satisfaction levels.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Delivered service and support to each customer, paving way for future business opportunities.
Documented conversations with customers to track requests, problems and solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.

Department Of The Navy | Washington , DCExecutive Specialist in the Office of President09/2003 - 09/2018

Experienced manager with excellent client and project management skills.
Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Over 35 years in the service industry in managerial positions with background as Food and Beverage Manager and Office of the President Specialist.
Looking to join a growing entrepreneurial organization as part of the Management team.
Worked directly with customers to achieve resolutions with numerous issues including service, billing, technical, and legal.
Working with regulatory agencies (BBB, FCC, Attorney General, Public Service Commission and others) as well as with customers, both business and non-business consumers.
The main goal being to make interaction with customers seamless with a positive outcome for both customer and company.
Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
Delivered exceptional customer service through direct communication with clients and team members.
Executed special objectives and projects in response to executive team and board member requests.
Rendered ongoing support and account management to customers to maintain loyalty and continue revenue streams.
Participated in available training courses to improve sales skills and product knowledge.
Maintained primary contact role for named accounts encompassing account management and sales duties.
Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.

Applebee's Neighborhood Grill & Bar | City , STATEManager07/2006 - 08/2008

Mobile, AL, and Ocean Springs, MS Spearheaded cross-functional initiative to achieve excellent guest service and pleasurable experiences.
Trained, coached and mentored staff to ensure smooth adoption of new and current programs.
Worked directly with kitchen and front of the house including bar to achieve a positive and friendly atmosphere for guests and staff.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Developed and rolled out new policies.
Hired and trained staff.
Team liaison Self-motivated Strong verbal communication Team leadership Process implementation Conflict resolution Extremely organized Staff development.

Education and Training

Mississippi Gulf Coast Community College | City, StateAssociate of Applied Science in Business Management1999

Phillips College | City, StateAssociate of Science in Business Law & Management1985

Resume Overview

School Attended

Mississippi Gulf Coast Community College
Phillips College

Job Titles Held:

Service Coordinator
Executive Specialist in the Office of President
Manager

Degrees

Associate of Applied Science in Business Management
Associate of Science in Business Law & Management

Service Coordinator Resume Example

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