- Manager-Food And Beverage, 04/2003 to 09/2003
- Boomtown Casino Biloxi – Biloxi, MS
- Carefully interviewed, selected, trained and supervised staff.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last
- Minute menu changes.
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
- Carefully developed a lucrative annual food and beverage marketing plan and strict budget to
- Maximize profits.
- Correctly calculated inventory and ordered appropriate supplies.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and
- Productivity.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received
- Exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Skillfully interacted with external vendors to obtain the best quality in pricing and product.
- Conducted timely performance evaluations for all front of house staff.
- Promoted the business through participation in and sponsorship of community events.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved
- Parties.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and
- Supplies.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive
- Changes within the restaurant.
- Food And Beverage Manager, 03/1993 to 03/2003
- Grand Casino – Biloxi & Gulfport, MS
- Carefully interviewed, selected, trained and supervised staff.
- Clearly and promptly communicated pertinent information to staff.
| - Interacted positively with customers while promoting hotel facilities and services.
- Organized special events in the entertainment venues, including receptions, promotions and concerts.
- Carefully developed a lucrative annual food and beverage marketing plan and strict budget to
- Maximize profits.
- Correctly calculated inventory and ordered appropriate supplies.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and
- Productivity.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received
- Exceptional service.
- Led and directed team members on effective methods, operations and procedures.
- Oversaw personnel to maintain adequate staffing and minimize overtime. Developed the Grand Casino
- Rotation schedule for servers and bar stall while in Gulfport.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Conducted timely performance evaluations for all of house staff.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new
- Hires and terminations.
- Promoted the business through participation in and sponsorship of community events.
- Purchased adequate quantities of necessary items, including food, beverages, equipment and supplies.
- Attorney, Billing, Budget, Conflict resolution, Client, Special events, Functional, Inventory, Team leadership, Legal, Managing, Managerial, Marketing plan, Marketing plans, Office, Payroll, Personnel, Policies, Pricing, Project management, Quality, Sales, Self-motivated, Servers, Staff development, Staffing, Verbal communication
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