Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Collected customer feedback and made process changes to exceed Customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames.Built customer loyalty by placing follow-up calls for customers who reported product issues.Properly directed inbound calls in phone queues to improve call flow.
Handled a high volume of incoming calls and initiated warm transfers to proper personnel, greeted customers entering the store to ascertain what each customer wanted or needed while answering questions regarding store services and products, maintained knowledge of current sales and store promotions, assisted the cashier and loaner car departments as needed, and promptly responded to general inquiries from staff members and clients alike via mail, e-mail and fax.
Sell movie tickets and AMC Gift Cards and inform guests about currently featured films, policies, programs and more. Clean and maintain the auditoriums, restrooms and lobbies. Prepare and serve concession items to guests, clean the concession area and assist with other theater function. Ensure consistent food quality, and prepare menu items in a short period of time in accordance with established recipes and guidelines.
Provide World Class Service to guests and team members. Handle cash, ring sales. Process food orders. Cleaning, including wiping down counters, sweeping, other general housekeeping duties. Greet and serve each guest in an fast, efficient and courteous manner. Monitor and maintain quality of finished food product. Restock work station as necessary.
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