Service Coordination Liaison / Social Program Administrator Resume Example Department Of Health And Human Services

SERVICE COORDINATION LIAISON / SOCIAL PROGRAM ADMINISTRATOR

Skill Highlights

Qualifications Profile Astute, results-focused, and articulate professional, equipped with a wide array of experience in project and program development and management. Known for proven track record of success in directing cross-functional teams toward successful achievement of organizational goals and objectives. Effective team player and motivator, with the ability to work in fast-paced environments. Adept at conceptualizing ideas to facilitate work processes and overall project operations. Armed with extensive communication and interpersonal skills essential in conveying business functions and missions. Possess solid awareness of Family and Children First Council, a policy and planning organization which develop plans to find efficiencies in service delivery to better support families involved with multiple public systems. Proficient with Microsoft Office Suite 2010, Microsoft Project 2010, and Microsoft Access 2010. Areas of Expertise Leadership, Training, and Team Building * Finance and Budget Management * Policy Development Conflict Resolution and Decision-Making * Contract Negotiation * Forecasting * Change Management Strategic Planning and Implementation

Core Accomplishments

Delta Mu Delta, International Business Honor Society
Modernized the subcommittee structure under the Youth Services Coordinating Council and facilitated the committee's alignment toward the goals identified by the state Family and Children First Council, which enabled the team transformation into the current Youth Development model
Successfully generated 23% budget increase by accepting new programs
Streamlined council operations by regulating meeting and subcommittee structure
Guaranteed timely completion of assigned task through reasonable distribution of duties and 44% increase in office staffing
Provided guidance and encouragement, which improved member participation by 15
Successfully managed a team which included outside vendors to increase youth participation to more than 80% for county-related programs
Obtained 36% growth in out-of-school time opportunities in the county
Led the team that created and instigated three new programs, namely Youth Advocacy Coalition, community-based emergency assistance, and youth resource center
Composed the county's first service coordination mechanism for the state
Governed a team and vendor, responsible for the successful creation of the first automated service coordination tracking system
Leveraged industry expertise in overseeing budget management, as well as planning and process management while adhering to state rules and regulations

Professional Experience

Service Coordination Liaison / Social Program Administrator
January 1993 to CurrentDepartment of Health and Human Services － Cleveland, OH

Directly supervise eight office staff, consisting of one operations manager, four program staff, one communications specialist, one account payable, and one office manager. * Proactively control and monitor $3.4M budget; pilot teams designated to generate prevention-based plans for children and families in different areas, such as out-of-school time, youth employment, youth engagement, teen pregnancy prevention, parent engagement, school-based programs, and service coordination. * Assume full responsibility in managing various financial aspects, including budget development and spend monitoring; while coordinating with the Central Budget Office, state auditor, or its designee. * Manage the entire processes concerning bids and proposals, as well as determine service providers. * Carry out key tasks such as contract and protocol development. * Perform comprehensive analysis regarding services to identify areas for improvement and offer sound recommendations to address complexities effectively. * Efficiently communicate with government offices, community-based nonprofits, and the state to convey social program functions and distribute written inquiries regarding core social programs.
6809 Mayfield Road, Mayfield Heights, Ohio 44124 ☎ 440.683.1182
216.254.6007 ✉ rrmartin918@gmail.com * Ensure strict adherence to state rules and regulations through close monitoring of the entire council operations. * Regularly confer with county leadership, leaders of additional governmental, and community agencies. * Offered staff support and leadership to the Service Coordination and Youth Services Coordinating Council; organized meetings, researched topics, authored position papers, and developed new programs protocols. * Took charge of grant preparation, review, and monitoring for local and state submission. * Demonstrated extensive engagement in developing and managing service coordination evaluation mechanism; controlling emergency assistance funding; facilitating cases between child-serving agencies; and taking part in government committees. * Spearheaded the Service Coordination Team and delivered consultative support to liaisons and community center staff by capitalizing on solutions-driven methods in acquiring services from other agencies and monitoring programs that fill gaps and barriers. * Headed the proper execution of dispute resolution processes and engaged in developing and updating critical plans. Ongoing Services * Partnered with other program administrators in devising innovative agency process and protocol, as well as cross-system process and protocol for change management and funding challenges. * Utilized skills in raising funds, negotiating levels of care for children in residential treatment, and creating blended funding packages to support children and families' needs. * Corresponded with other departments to generate strategic plans regarding children's welfare, such as reuniting with families and re-integrating with the community. * Cultivated harmonious relationships with stakeholders by working on cases involving child's welfare through communication and negotiation with agency staff, child-serving agencies, and community-based service providers. * Identified service gaps and barriers, assessed agency needs, and identified trends in areas of service delivery for key families. * Partook in managing the first kinship group, which comprised of two kinship coordinators accountable for referring kinship caregivers to appropriate services based on family dynamics; prearranged and conducted in-service training programs for staff; and provided resourceful in-service training for agencies.

Education

Master of Business Administration : Business AdministrationUniversity of Phoenix － Phoenix, Arizona, USUniversity of Phoenix, Phoenix, Arizona (Beachwood Campus in Beachwood, Ohio) Master of Business Administration * Jun 2012

Bachelor of Arts : Political ScienceUniversity of Akron － Akron, OH, USUniversity of Akron, Akron, OH Bachelor of Arts in Political Science * Aug 1991

Certificate : African-American StudiesSolon, OH, USCertificate in African-American Studies American Logistics Group, Solon, OH Project Management Certification * Feb 2013

Professional Affiliations

Project Management Institute, International and Northeastern Ohio Student Membership

Certifications

Certificate in African-American Studies Project Management Certification

Skills

Cases, Accountable For, Change Management, Dynamics, Liaison, Microsoft Dynamics, Training, Training Programs, Account Payable, Budget, Its, Office Manager, Operations, Operations Manager, Proposals, Solutions, Access, Access 2010, Articulate, Budget Management, Contract Negotiation, Finance, Forecasting, Human Resources, Increase, Microsoft Access, Microsoft Access 2010, Microsoft Office, Microsoft Project, Microsoft Project 2010, Ms Access, Ms Office, Policy Development, Process Management, Project 2010, Staffing, Strategic Planning, Team Building, Team Player, Logistics, Project Management

Resume Overview

Companies Worked For:

Department of Health and Human Services

School Attended

University of Phoenix
University of Akron

Job Titles Held:

Service Coordination Liaison / Social Program Administrator

Degrees

Master of Business Administration : Business Administration
Bachelor of Arts : Political Science
Certificate : African-American Studies

Service Coordination Liaison / Social Program Administrator Resume Example

Resume Score: 85%

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