service center supervisor resume example with 20+ years of experience
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Seasoned Service Center Supervisor and mechanic bringing 29 years of mechanical experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for guiding, leading and teaching.
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- Prioritize vehicles and equipment needing maintenance and repairs, monitor and direct work progress of technician staff, approve and follow up on parts orders. Assists with diagnosis of vehicles and ensures that repairs are correctly diagnosed
- Provide customers information on status of vehicle, respond to customer complaints, and respond to service calls.
- Interpret and enforces City and Fleet policies and procedures
- Open work orders, research vehicle work history, review work orders for parts, and labor charges, completes and closes work orders.
- Monitor vehicle down report and complies with Fleet operational policies
- Assists manager with inventory counts
- Responsibilities- Supervision and/or Leadership Exercised:
Responsible for the full range of supervisory activities including selection, training, evaluation, counseling and recommendation for dismissal.
I performed specialized repairs on vehicles maintained by Fleet Services. Specializing in fire apparatus trucks, ambulances, SWAT vehicles and ARFF (aircraft rescue fire fighting )trucks. Types of repairs included engine repairs, automatic transmissions, axles, suspension/steering, brakes(air hydraulic),electrical/electronic systems, heating/air conditioning, engine performance, gas/diesel engines, drive trains and hydraulic systems. My duties included work assignments given to me by my supervisors and manager. I also performed lead technician duties by assigning job duties and tasks. I also updated and control work flow of the service center. The decisions included work related questions about vehicles being serviced in the shop. I filled in as acting supervisor when needed. I also provided guidance and assistance to all others who are in need of help with repairs. I helped with training the younger technicians and internship technicians to become more knowledgeable about their job. I took on the role of leadership by filling in for the Supervisor on a consistent basis. With the training given to me thru the City of Austin it was my responsibility to pass this knowledge on to all others. This knowledge makes the shop grow in so many different ways. The courses that the City of Austin has sent me includes a brake course, electrical course, transmission course, hydraulic course, air bag course and steering course has helped me obtained knowledge to do my job. The ASE master certifications and EVT master certification have help me to be more knowledgeable to do my job in the automotive field. Learning how to work with others to accomplish a task at hand is something that I use on a daily bases .
- I worked on all Ford vehicles
- My specialty was electrical/electronic systems, engine performance and heating and Air conditioning.
- During my employment at Ford I took many Ford courses. I was also sent to Ford training and completed a A/C course, Electronics course, Fuel Air and Ignition/fuel/exhaust course. During my employment I also had my ASE master in light cars.
- I performed tire replacement jobs
- Oil changes
- I also performed tire alignments
- Misc. auto repairs.
Idalou High School - Idalou, TX
Austin Community College - Austin, TX
ASE MASTER AUTOMOTIVE TECHNICIAN
A1 ENGINE REPAIR
A2 AUTOMATIC TRANSMISSSION/TRANSAXLE
A3 MANUAL DRIVE TRAIN AND AXLES
A4 SUSPENSION AND STEERING
A5 BRAKES
A6 ELECTRICAL/ELECTRONIC SYSTEM
A7 HEATING AND AIR CONDITIONING
A8 ENGINE PERFORMANCE
A9 LIGHT VEHICLE DIESEL ENGINES
ASE MASTER MEDIUM /HEAVY VEHICLE TECHNICIAN
T1 GASOLINE ENGINES
T2 DIESEL ENGINES
T3 DRIVE TRAIN
T4 BRAKES
T5 SUSPENSION AND STEERING
T6 ELECTRICAL/ ELECTRONIC SYSTEMS
T7 HEATING , VENTILATION AND A/C
EMERGENCY VEHICLE TECHNICIAN (EVT) AMBULANCE MASTER
E-0 Maintenance, Inspection Testing of ambulances
E-1 Design performance standards of ambulances
E-2 Ambulance electrical systems
E-3 Ambulance heating air conditioning and ventilation
E-4 Ambulance cab , chassis and powertrain
EMERGENCY VEHICLE TECHNICIAN (EVT) ARFF
A-1 Design Performance of ARFF vehicles
EMERGENCY VEHICLE TECHNICIAN (EVT) FIRE APPARATUS TECHNICIAN
F-1 Maintenance , Inspection, Testing of Fire Apparatus
Ford Certifications,
Fuel and Ignition
Exhaust and Emissions
Electrical
Advanced Electrical
Automotive and Heavy Truck schools
I have been sent to Hale pump service academy on 7/27/2001
I have attended Federal Mogul Heavy Duty Brake Seminar
5/17/2002
I have attended Bendix Air Brake training seminar 06/27/2002
I have attended an Allison World Transmission training class on 08/02/2002
I have attended Jendham , Inc training seminar on Ford Engine Performance on 08/13/2002
I have attended Oshkosh Striker Maintenance class on 04/02/2004
I have attended International air and hydraulic training course on 01/27/2009
I have attended Advanced Brake training by Navistar
on 07/11/2012
I have attended NSC professional truck driver course on 05/29/2019
I have attended Pierce SRP/Frontal Protection Repair class on 08/12/2019
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Resume Overview
School Attended
- Idalou High School
- Austin Community College
Job Titles Held:
- Service Center Supervisor
- Automotive Service Technician III
- Automotive Service Technician
- Automotive Service Technician
Degrees
- High School Diploma
- Associate of Applied Science
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