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Sedgwick Claims Management Services - Service Center Representative Resume Example

Resume Score: 90%

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SERVICE CENTER REPRESENTATIVE
Summary
Dedicated and focused professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Highlights
: Workflow Management, Windows, Microsoft Office, Time Management, Conflict Resolution, Client relationships
Accomplishments
Research
  • Investigated and analyzed client complaints to identify and resolve issues.
Multitasking
  • Demonstrated proficiency in telephone, e-mail, fax and front-desk reception within high-volume environment.
Customer Service
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Training
  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Experience
Service Center Representative
August 2014 to Current Sedgwick Claims Management Services - Memphis, TN
  • Assist with expediting claims process.
  • Resolve customer issues/questions.
  • Exceeded quality score 5 out of 6 months.
Dental Office Assistant
April 2013 to January 2014 Dove Family Dentistry - Memphis, TN
  • Schedule patient appointments.
  • Obtain insurance verification.
  • Maintain patient accounts by obtaining, recording, and updating personal and financial information.
Medical Office Assistant
July 2012 to October 2012 Tri-State Neurology, PLLC - Memphis, TN
  • Coordinate front office workflow
  • Schedule patient appointments
  • Train new employees on EMR
Optical Technician
October 2011 to July 2012 Eye Specialty Group - Memphis, TN
  • Performed vision test to evaluate patient's acuity.
  • Responsible for sterilizing instruments.
  • Managed protected health information.
Home Delivery Agent
July 2008 to August 2011 Advanced Services, Inc - Memphis, TN
  • Maintain customer records by resolving product and service issues.
  • Located and tracked orders.
  • Coordinated with delivery agencies regarding orders.
Education
Diploma : Medical Office Concorde Career College - Memphis, TN, United States
Associate of Arts : Business Administration Strayer University - Memphis, TN Business Administration
Skills
Conflict Resolution, Client, delivery, Insurance, Microsoft Office, Office, Windows, evaluate patient, phone system, Coding, protected health information, Time Management, vision, Workflow
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Resume Overview

Companies Worked For:

  • Sedgwick Claims Management Services
  • Dove Family Dentistry
  • Tri-State Neurology, PLLC
  • Eye Specialty Group
  • Advanced Services, Inc

School Attended

  • Concorde Career College
  • Strayer University

Job Titles Held:

  • Service Center Representative
  • Dental Office Assistant
  • Medical Office Assistant
  • Optical Technician
  • Home Delivery Agent

Degrees

  • Diploma : Medical Office
    Associate of Arts : Business Administration

Where can I find a Sedgwick Claims Management Services Service Center Representative resume example in Memphis, Tennessee ?

This is an actual resume example of a Service Center Representative who works in the Office Assistants Industry. LiveCareer has 151596 Office Assistants resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

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