Dynamic result driven professional. Analytical and proactive, quickly identifies and resolves complex customer problems and ensures high standards in customer satisfaction. Charismatic and engaging communicator, have increased business value by building strong and sustainable customer relationships. A strong team member who thrives under pressure and flourishes with increased responsibility.
Microsoft Office Suite2017 Adobe Acrobat 2016
Timberline Sage 3000 WMP: 55+
Outlook 2017 Internet Proficient
Service Center AdministratorFeb 2015 to Aug 2017 SWS Environmental Services － Greensboro, NC
HR Kelly Battistini Corporate Office 850-234-8428 Greensboro Office 336-553-1853 Answer and record telephone messages accurately conveying it to the intended person by paper, email or text message.
Support Service Center Manager with coordination of labor and equipment for projects.
Invoice all work completed by the service center crewmembers utilizing Timberline Sage 300 invoice software.
Review job cost reports to capture all revenue when invoicing.
Resolving customers issues with invoices.
Contact customers about status of overdue invoices.
Submit weekly payroll report, accounts receivable and month end reports to corporate office on stated deadlines.
Extension of corporate Human Resource Office, responsibilities included managing new hire intake Maintain the upkeep and maintenance of the service center office.
Order and maintain service center office supplies.
Coordinate credit application between potential customers/vendors and company.
Maintaining service center vendor and purchase order files.
Assisting with approval of vendor invoices and their submission to corporate accounts payable Installing and helping with the upkeep of the software and hardware for the office.
Receive and distribute mail and coordinate packages for pickup and delivery Key Achievement Insure office runs smoothly while Service Center Manger and Field Supervisors are with clients outside of the office.
Insure payroll and weekly reports are sent by email to home office in timely manner.
Invoice for projects completed.
Meet invoiced service center goal for 2016 - 1.5 Million.
Customer Service AssociateAug 2014 to Current
Customer Service AssociateMay 2000 to Jul 2014 Deluxe Corporation － Greensboro, NC
Receiving inbound sales calls and accurately place product orders for customers.
Reaching and maintaining monthly sales goals individually and for the team.
Deluxe Sales Force and financial institution contact to resolve issues such as software, understanding of company products and services.
Guide associates with clear directions using the telephone and Microsoft messenger in how to solve hardware and software issues as well as company procedures and guidelines pertaining to how to service the customer.
Managing escalated calls utilizing professionalism and patients to successfully assist irate clients.
Participated in new software and business programs before it was rolled out to the service center Front desk receptionist opened and closed the front office.
Directed front office traffic, signed for and prepared packages for delivery, answered the telephone and directed the calls to the appropriate person or department.
Human Resources - Training Department Participating in job fairs to identify and procure talented customer service representatives; facilitate testing protocol for potential customer service candidates.
Lead facility tours in call center as well as printing operations.
Facilitated educational training programs for new hires learning Microsoft and DOS based ordering platforms and telephone system.
Worked with management team to provide assessments of employee's skills and put in place any training that was needed to accomplish sales goals.
Draft comprehensive training materials to promote optimal customer service practices for sales programs.
Design engaging PowerPoint presentations and Certificates of Recognition for new and tenured associates to increase employee retention.
Key Achievement: Successfully use the tools provided by Deluxe to help financial institutions and customer service employees to reach sales goals.
Meet and exceed customers expectations by placing orders accurately and therefore help with customer retention.
Worked in different departments and proved myself to be valuable with in all departments.
Inbound Health Benefit SpecialistRandstad Staffing － Winston Salem, NC
Help employees to identify the medical, dental, vision, life insurance, short term and long term plans that fit their needs.
Explain how premiums, deductibles and out of pocket expenses affected the insurance plans.
Enroll employees in the plan of choice.
Access Lotus Notes to utilize the client's plan to explain to employees what other coverage the employee is entitled to.
Provide conflict resolution by contacting participants when resolutions need third party help to resolve the issue.
Key Achievement Aon-Hewitt/Alight - Meet company daily goals of matching customers with correct products and accurately enrolling customer into benefit plans and resolving issues per company guidelines.
Randstad: Proved the quality of customer service the client is expecting.
Education and Training
High School DiplomaJune 1981Stoneville High School
Certificate Secretarial Science1983Lyndon B Johnson Job Corp
Bachelor of Business AdministrationSeptember 2010Strayer University
accounts payable, Adobe Acrobat, front office, invoicing, Sales, training materials, training programs
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Companies Worked For:
SWS Environmental Services
Stoneville High School
Lyndon B Johnson Job Corp
Job Titles Held:
Service Center Administrator
Customer Service Associate
Inbound Health Benefit Specialist
High School Diploma June 1981 Certificate Secretarial Science 1983 Bachelor of Business Administration September 2010
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