service bdc manager resume example with 5+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Skills
Proficient in Excel, Word, PowerPoint and CRM
Experienced in payroll/budgeting
Personnel Management: timesheet processing and performance evaluations
Client Satisfaction
Detail-oriented
Independently motivated
Strong in multi-tasking
Interpersonal skills
Time management skills
Effective problem solver
Professional Summary
Results-driven and professional Service BDC Manager with experience enhancing productivity and improving business operations. Proactive individual that thrives in assisting the overall efficiency of a team in exceeding expectations for maximizing group and department performance. Operates well with minimal supervision to meet demanding objectives for weekly and monthly quotas.
Work History
11/2021 to 11/2022Service BDC ManagerDistinctive Schools | Harper Woods, MI,
Managed day-to-day business operations for the service department's team of call center representatives.
Assisted service director in following up on service visit surveys, which yielded strong solutions for client retention.
Collected and compiled representative productivity numbers in conjunction with HR for compensation bonuses.
Developed and implemented secure processes in accurate appointment setting strategies.
Provided daily operation and metric reviews for general managers, service director and marketing director.
Managed and conducted outbound calling campaign lists to attract business and meet objectives.
Provided direction for improvement through quality control.
03/2020 to 11/2021Service BDC RepresentativeCorning | Utah, UT,
Answered a high volume of inbound calls for 2 Mercedes-Benz locations and scheduled appointments for maintenance or repairs.
Provided exceptional service with knowledge of products and services.
Utilized the dealer's CRM to notate all customer communications.
Ensured online inquiries were followed up with in a timely manner.
Trained new hires and provided education on business operations.
Communicated effectively with assistant service managers and other departments to ensure client's expectations were exceeded.
Averaged 75-100 outbound calls per day.
09/2019 to 03/2020First ImpressionsPalmer Donavin | Hebron, OH,
Answered central telephone system and directed calls accordingly.
Greeted clients and provided friendly, knowledgeable assistance.
Assisted sales managers in logging new car books.
Corresponded with clients through e-mail and telephone and provided exceptional phone etiquette skills.
Restocked and submitted purchase orders to maintain stock levels.
01/2019 to 10/2019Shift SupervisorTilly’s | City, STATE,
Handled money, balanced tills, and prepared bank deposits.
Trained new hires and generated a friendly atmosphere.
Motivated staff to perform at peak efficiency and quality.
Served customers quickly and efficiently and created strategies to prevent delays.
Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
06/2017 to 12/2018Lead Sales AssociateCompany Name | City, State,
Used sales techniques to understand customer preferences and recommended clothing items.
Helped customers complete purchases using the POS system, locate items and join reward programs.
Trained associates on cash register operations and sales techniques.
Maintained a clean sales floor and straightened and faced merchandise to drive sales.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Expected in to to | Business Administration And ManagementSaddleback College, Mission Viejo, CAGPA:
Expected in 06/2018 to to High School Diploma | Temescal Canyon High School, Lake Elsinore, CAGPA:
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