Senior manager leading global teams to deliver information technology management across multiple platforms. Responsible for overall service delivery commitments and service level agreement targets for incident, problem and change.
Implemented IT services across multiple industries, companies supported include, Honda of America, La Salle bank, Bank of America, NiSource Energy.
Global manager with overall responsibility for availability, incident and change process management, root cause analysis.
Participated in negotiating with clients complex service level agreements for incident problem and change. Implemented agreed SLAs and developed continual improvement plans. Reduced SLA penalty cost by 1.2 million dollars.
Leader of disaster recovery efforts during major system outages, hosted executive level meetings to communicate recovery efforts. Drove mean time to resolution from 4 hours to 90 minutes on critical issues.
Performed trend analysis to identify recurring issues and areas for process improvements.
Senior IT manager responsible for deployment and management of Microsoft Exchange. Developed project and deployment plans for migration of other Microsoft based distributed applications, SQL, Sharepoint, Active Directory.
Daily management of global distributed environment. Performed regular maintenance and patching during change windows.
Worked with multiple vendors and global teams to plan and deploy new technologies across the enterprise.
Created strong relationships with business partners to identify ongoing needs and resolve daily issues.
Microsoft Windows engineer working multiple projects nationally to deploy and support Windows NT projects.
Migration of multiple groupware / messaging applications to Microsoft Exchange.
Participated in nation wide deployments of Windows workstations at retail customer locations.
Supported Sun Solaris and Linux systems
Performed server builds as part of migration projects.
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