Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Exceeded corporate target for customer satisfaction for 24 months in a row, based on customer survey responses.
My job duties as a Service and Support Representative include troubleshooting credit card and check processing software and hardware to include activation, technical support, and how to questions. Other duties include statement reconciliation, rate and fee inquiries, submitting rate reviews, providing voice authorizations for credit card and check transactions, login assistance, supplies/cardreader orders, plan changes, funds inquires (locating and redepositing of funds), account changes, and closing and reopening of accounts. Other duties include various detailed and extensive data entry projects updating customer data information to be compliant with industry standards.
My job duties as vault custodian in the Loan Servicing department included maintaining and filing of all loan files in the vault, filing of all loan documents, and maintaining a log for tracking of loan files within bank personnel. Other duties included distribution of department mail, and processing loan payments.
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