Service Advisor proficient in customer service and providing accurate service estimates. Specialize in meeting client needs in a timely manner while effectively communicating with technicians and using industry-specific computer programs to track customer activity.
I was the middlemen between the customers and technician at diesel mechanic shop. I checked in the customers vehicles wrote up the customer complaints and dispatched to the correct technicians. I wrote estimates, called and inform customers of repairs needed to the job of the vehicle. I collected payments.
Provided excellent services for customers by following up on issues.
I take calls for emergency service, relay the requests to local service stations or towing companies, and monitor the progress of the tow. Dispatchers usually stay in touch with drivers on the road, using phones, computers, or two-way radios, so they can solve problems and answer questions. I had to assess situation and prioritize calls.
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