LiveCareer-Resume

service advisor resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Service Advisor proficient in customer service and providing accurate service estimates. Specialize in meeting client needs in a timely manner while effectively communicating with technicians and using industry-specific computer programs to track customer activity.

Skills
  • Bill payment
  • Check processing
  • Invoicing proficiency
  • Claims processing
  • Billing dispute resolution
  • Service estimates
  • Records maintenance
  • Data entry
  • Customer relations
  • Report generation
  • Shipping and receiving understanding
  • Fleet dispatching
  • Microsoft Office expertise
  • Active listening
  • Credit card payment processing
  • High-energy attitude
  • Inbound and outbound calling
  • Excel spreadsheets
  • Time management
  • Microsoft Office
  • Self-starter
  • Strong problem solver
  • Invoicing and billing
  • Accounts payable and receivable
  • Communication
  • Organization
  • Customer service
  • Clerical
  • Computer skills
  • Friendly, positive attitude
  • Warranty processing
  • Processing orders
  • Writing work tickets
  • Vendor relations
  • Parts ordering and replacement
  • Inspection procedures
Experience
Service Advisor, 12/2017 - 07/2019
Pedder Auto Group Poway, CA,

I was the middlemen between the customers and technician at diesel mechanic shop. I checked in the customers vehicles wrote up the customer complaints and dispatched to the correct technicians. I wrote estimates, called and inform customers of repairs needed to the job of the vehicle. I collected payments.

  • Liaised with patients, insurance companies and billing office personnel to effectively create and post bills, obtain payments and update system information.
  • Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
  • Verified proper coding on multiple claims per week, investigating and resolving issues to maintain billing accuracy.
  • Invoiced freight customers with proper backup and accurate rates, reviewed and analyzed contracts to verify accurate billing and resolved billing issues with vendors and carriers.
  • Submitted claims to insurance companies.
  • Calculated figures such as discounts, percentage allocations and credits.
  • Processed and sent monthly invoices to customers on standard billing cycle, including adjustments, credit memos and corrections.
  • Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
  • Tracked timely receipt of invoices, monitored and identified late invoices and contacted vendors to obtain tardy invoices.
  • Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Collected, posted and managed patient account payments.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Documented conversations with customers to track requests, problems and solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Service Advisor and Warranty Manager , 10/2012 - 07/2017
Northern Tool + Equipment Lynchburg, VA,

Provided excellent services for customers by following up on issues.

  • My Service Writer's responsibilities revolve around the needs of the customer. I acted as a liaison between customers and service-related businesses that provide repairs and maintenance. I most often worked in the Automotive industry and facilitates transactions between customers, technicians, and the company. I filed warranty claims for Freightliner trucks as they broke down as long as they were still covered under warranty.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Immediately escalated incidents to remain compliant with company's standard procedures and processes.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Wrote up customer complaints, Open job tickets and dispatched to the correct technician for the job.
  • Stayed in constant contact with the customer to update job status and to provide estimates as needed.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Automated office operations to manage client correspondence, record tracking and data communications.
Cashier Team Lead, 03/2010 - 05/2012
City Of Englewood, Co Englewood, CO,
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Processed gas and amenities payments.
  • Prepared daily records of food and gas sales and balanced register drawers.
  • Checked gas pumps for leaks or malfunctions and repaired faults.
  • Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
  • Maintained cleanliness, neatness and organization of all areas.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Resolved all customer issues to maintain high standards of customer satisfaction.
  • Eliminated safety hazards, removed soiled items and collected trash from customer areas.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Greeted customers promptly and responded to questions.
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
  • Counted and balanced cashier drawers.
  • Properly verified customer identification for tobacco purchases.
Dispatcher, 01/2008 - 05/2010
Cherry Hill Towing City, STATE,

I take calls for emergency service, relay the requests to local service stations or towing companies, and monitor the progress of the tow. Dispatchers usually stay in touch with drivers on the road, using phones, computers, or two-way radios, so they can solve problems and answer questions. I had to assess situation and prioritize calls.

  • Maintained current knowledge of all personnel in field and all completed tow jobs.
  • Communicated with individuals within inbound call center setting to complete dispatch support for tow calls.
  • Quickly determined locations and needs for high volume of hourly callers to accurately send tow truck drivers for assistance.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Scheduled and dispatched multiple daily roadside assistance calls based on caller locations and available employees.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Supervised driver dispatching, route planning and vehicle tracking for over 10 drivers.
Education and Training
High School Diploma: , Expected in 06/2008
-
S. Baltimore Learning Center - Baltimore, MD
GPA:
Status -

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Resume Overview

School Attended

  • S. Baltimore Learning Center

Job Titles Held:

  • Service Advisor
  • Service Advisor and Warranty Manager
  • Cashier Team Lead
  • Dispatcher

Degrees

  • High School Diploma

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