To obtain a position as an Automotive Service Advisor with growing organization where there is room for advancement within the field.
Infiniti awards of excellence 2 years in a row.
Verified the need for and authorized mechanical repairs as necessary to maintain driver safety.
Interacted with co-workers, team members, management, clients and others in a professional manner.
Maintained Customer Service Index (CSI) rating by resolving customer complaints as per dealership policy.
Greeted customers, scheduled service appointments and received vehicle information.
Handled requests of the service desired and explained the repair and service order.
Handled the customer complaints and ensured high customer satisfaction standards.
Promoted the service facilities to increase repeat business.
Performed after sales follow ups and developed strong relationships.
Drive the vehicle with the technician and the customer to gain firsthand knowledge of the vehicular problems.
Prepare the cost estimates including the services and repair costs and the cost of spare parts, if needed.
Maintain and manage a daily record of repairs and services of vehicles undertaken and completed.
Ensure delivery of vehicles to customers on time.
Handle and manage the minor complaints with the customers.
Educate customers on maintaining their vehicles.
Supervise, manage and monitor service technicians and repairers.
Ensure customer satisfaction at the highest level through effective services and repairs.
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