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service advisor body shop estimator resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Dynamic individual with refined leadership skills; a strong background in automotive estimating, insurance claims and finance; and 15+ years of diversified experience across the following broad-based competencies:
 

CCC Estimating Systems  ●  Autatex  ● Vendor/Client Relationships  ●  Budgeting and Expense Controls   ●  I-Car Training  ● AMI Coursework ● Corporate Management Trainer  ●  Administrative/Clerical Functions

 
Skills
  • Knowledgeable in diversified automotive product lines in support of repair projects and insurance claims. 
  • Exceptional analytical, estimating and auditing skills.
  • Successfully develop profitable industry alliances including financing and insurance groups.
  • Ability to assist personnel with product information, deal negotiation, financing and office logistics. 
  • Excellent oral/written communication, interpersonal, intuitive, organizational, negotiating, problem solving and leadership skills.   
  • Proven initiative, drive and creativity. 
  • Dedicated and conceptual leader with a superior work ethic and an ability to think outside the box.   
  • Proficient in CCC Estimating, Autatex, Excel, Access, Word, Outlook, ADP, and other business productivity applications.​
Experience
Service Advisor/Body Shop Estimator, 09/2016 to Current
Service King Collision CenterCity, STATE,
  • Calculated and prepared automotive repair estimates, and provided superior customer service. 
  • Ordered parts from vendors and worked closely with national insurance companies on claims
Service Advisor/Body Shop Estimator, 08/2014 to 08/2016
AutoNation CollisionCity, STATE,
  • Calculated and prepared automotive repair estimates, and provided superior customer service. 
  • Ordered parts from vendors and worked closely with national insurance companies on claims.
Project/Training Coordinator, 08/2010 to 03/2012
Umpqua BankCity, STATE,
  • Provide leadership and organization to loan related projects spanning enterprise-wide
  • Leverage data and metrics to provide senior management with monthly dashboard reporting
  • Perform loan analysis and maintenance to correct mass change issues
  • Perform on-boarding training for all loan related new hires and temps
Service Advisor/Body Shop Estimator, 08/2006 to 04/2008
Ricks Auto BodyCity, STATE,
  • Calculated and prepared automotive repair estimates, and provided superior customer service. 
  • Ordered parts from vendors and worked closely with national insurance companies on claims.
Treasurer’s Office Deputy Clerk / District Court File Clerk, 09/2005 to 08/2006
Missoula County CourthouseCity, STATE,
  • Opened court cases, issued marriage licenses and summons, and filed court documents issued by judges and attorneys.  Researched and filed titles and tax documents. 
  • Accounted for and balanced daily funds.  Collaborated with banks, lending institutions, law firms, judges and a diversified office staff.
Body Shop Administrator/ Support Services, 02/1996 to 07/2005
Lithia Motors, IncCity, STATE,
  • Interviewed, screened and hired staff.  Conducted new hire training, instituted operational policies and procedures, managed personnel, controlled expenses and administered payroll/accounting functions.
  • Prepared automotive repair estimates and developed new accounts.
  • Developed relationships with executives and national insurance companies.
  • Created and installed Body Sales Cycle companywide as corporate trainer
  • Managed all office, customer, accounting and payroll activities. 
  • Forged productive relationships with nationwide insurance companies and troubleshot insurance issues.

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Resume Overview

School Attended

    Job Titles Held:

    • Service Advisor/Body Shop Estimator
    • Service Advisor/Body Shop Estimator
    • Project/Training Coordinator
    • Service Advisor/Body Shop Estimator
    • Treasurer’s Office Deputy Clerk / District Court File Clerk
    • Body Shop Administrator/ Support Services

    Degrees

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