Hard working Technician proficient in problem solving complex auto repair issues while consistently delivering quality service. Completed Toyota technical courses for Engine, Manual Transmissions, Electrical and Braking Systems. ASE certified in Electrical and Braking Systems. Five years of experience as a Toyota trained technician. One and a half years of experience as a Mercedes-Benz Service Advisor.
Communicated with customers regarding vehicle issues and potential repairs. Set appointments and dispatched work orders. Contributed to repeat and referral business by using strong customer service and problem solving skills. Achieved record breaking labor hours for Alderson European Motors.
Examined work orders and discussed work with adviser and/or manager. Performed regular vehicle maintenance and inspections. Removed and replaced tires, shocks, struts and brakes.Repaired and replaced radiators and water pumps.Installed timing gears and timing belts.Serviced air conditioning, heating, engine-cooling and electrical systems. Identified mechanical problems of cars manually or by means of computerized diagnostic tools.
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