service advisor resume example with 8+ years of experience
Personable and dedicated Customer Service Representative with extensive experience in automotive industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in regulations and procedures.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
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Meet with new and existing Honda and Acura customers and listen to their concerns and needs for the automotive repair and added accessories. I will check customers into our system using (word, excel,CDK systems) and provide customers with estimates on repairs and provide transportation for customers who did not want to wait for repairs. Work with insurance companies for customers repairs, work with Parts department to check and order parts, work with shop foreman and technicians to properly communicate repairs for customers vehicles. Open and close customer work orders and help with Customer service complaints, take payments and handle refunds using cash, credit cards and pay link systems. Washing and vacuuming customers cars when vehicles were completed and making phone calls to customers throughout the day to give follow up’s on the progress of their vehicles. I also drove the shuttle to pick up and drop off customers when needed. Worked with the sales department to check in the new and pre owned incoming inventory of automobiles.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Determined accurate prices for Honda customer services, consistently searching for deals and best prices.
- Researched coverages under warranties and determined requirements for coverage.
- Handled telephone inquiries regarding appointments and work in process.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Updated Honda system with order specifics and customer details, preferences and billing information.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Surpassed sales goals through implementation of successful marketing strategies.
- Took special orders in person and over telephone, generating additional revenue every month.
- Sales specialist in Honda vehicles I would learn our new and pre owned Honda and other vehicles inventory and check our dealership lot every day to know what to sell for the day. Meet and greet customers that came into the dealership and provide customer services and showings them either to service, parts or sales department on a daily basis. Make phone calls to existing customers and look for potential new leads for new customers sales. I would show customers are new or pre owned inventory and show the features of the vehicle explaining the safety features the functionality and driving experience of the vehicles, once customers were comfortable I would bring them into our showroom and start basic information and run credit check build a customer relationship and break down pricing and extend warranty’s on their new vehicle’s. I would input customers information in the computer using our Honda iN link system and gather customer’s personal information and summit information the the managers desk for approval. Since numbers were discussed and agreed upon we would finalize the sale. I would take customers to finance department and get their new vehicle prepared for delivery. Once customers were done with the finance department I would go over the vehicle with the customer and show them how to use the new vehicles features. I would also do sales follow ups by calling customer and checking on customers satisfaction and asking customers to help our dealership with customer satisfaction surveys. I would also deliver customers cars if needed set up appointments for vehicles add on accessories.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Fostered relationships with customers to expand customer base and retain business.
- Replenished and arranged items to maintain appearance.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Supervised and coordinated work activities of personnel.
- Enforced rules and regulations of recreational facilities to maintain discipline and safety.
- Evaluated recreation areas, facilities and services for results.
- Met with staff to discuss rules, regulations and work-related problems.
- Managed daily operations of recreational facilities.
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Maintained participant safety through careful monitoring and supervision.
- Developed events and programs in consideration of needs, abilities and interests of participants.
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Resume Overview
School Attended
- Bonita High School
- Mt San Antonio College
Job Titles Held:
- Service Advisor
- Sales Representative
- Recreation Specialist 2
Degrees
- High School Diploma
- Some College (No Degree)
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