Knowledgeable and dedicated customer service professional with extensive experience in collision industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
I-car Gold Certificate
Factory trained by Honda, Nissan, and Ford
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Manage insurance DRP relationships with one or more insurance company.
Maintain tight knit relationship with insurance partner to streamline repair process, and prompt payment once vehicle is completed.
Maintaining sales goes provided to me, while meeting or exceeding market standard of customer service.
Customer service, meet and grow in customer relationships which build trust within company. Provide update contacts with clients throughout repair process.
See throughput with urgency any customer issues having to do with any part of repair, (ie, insurance, repair concerns, or possible quality concern.)
Help throughput with parts invoices, returns, and credits.
Provided assistance to parts department as needed to understand the urgency of have the parts department as accurate as possible to help our service advisors plan their repairs.
Maintain fast workflow to see through production and getting workflow to technicians in a timely manor.
Be as helpful as possible to any and all team mates as needed, while keeping a positive, work hard attitude.
Pre-ops(blueprint) to speed up our keys to keys and touch time on vehicle. This process allows service advisors to stay focused on our customers coming into the building, and maintain their insurance to shop relationship.
Maintain DRP relationships with one or more insurance company to comply with current guidelines.
Maintain sales goals and performance to match or exceed current market standards.
Customer Service with new and existing customer, to provide excellent service to customers in a time of need.
Help with parts management with invoicing, returns, and posting credits for the most up to date A/R.
Help with production flow, in a way that would keep people hard at work. Make sure vehicle would flow through the shop as seamless as possible.
-Maintain a clean, safe, and inviting work shop environment.
-Focus on sales, service, and installations of mobile electronic into vehicle.
-Monitor 2 shop employees efficiency of installations per labor hour worked on a weekly basis.
-Provide labor to sales reports to superiors on a monthly basis.
-Ensure customer satisfaction of product installation, including proper tutorials on how new equipment operates.
-Maintain a clean, safe, and inviting work shop environment.
-Focus on sales, service, and installations of mobile electronic into vehicle.
-Monitor 2 shop employees efficiency of installations per labor hour worked on a weekly basis.
-Provide labor to sales reports to superiors on a monthly basis.
-Ensure customer satisfaction of product installation, including proper tutorials on how new equipment operates.
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