Efficient, skilled Office Administrator with extensive history of excellence in the service and health care industries.
Received certification as a Certified Ophthalmic Technician (2000) and when employed a s a Service Advisor for both Audi and Volvo, consistently had the highest Customer Satisfaction Index, which generated thousands of dollars for the dealerships.
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Duties included scheduling service appointments for customer's vehicles and managing a team of technicians in order to perform repairs in a timely manner. Consistently exceeded expectations and received the highest Customer Satisfaction Index, which generated thousands of dollars in bonuses for the dealership. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Properly directed inbound calls in phone queues to improve call flow.
Responsible for all testing prior to doctor examination, including refractometry, retinoscopy, slit lamp exams etc. Also coordinated scheduling of appointments for doctor in this office as well as laser center where I assisted in Lasik surgery. Had to multi-task in an extremely demanding setting in order to create an efficient practice. Won accolades from all the doctors I worked with for my skills.
Was responsible for performing pre-screening tests on patients in preparation for examination by doctor, contact lens dispensing and patient education, selection, fitting dispensing and diplays of eyewear, appointment scheduling, answering phone, etc.Maintained up-to-date records at all times.Provided accurate and appropriate information in response to customer inquiries.
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