Proficient in the use of computers and software. Extensive customer service and leadership experience. Has respect for, and understanding of, critical professional protocols, including absenteeism, meeting deadlines, focus, and the importance of confidentiality. Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service.
Acted as the department's "go-to" person for challenging calls and as the primary contact for customer service.
Responsible for daily receipt, input and removal of inmate personal identification numbers for telephone system. Created weekly database information on inmate accounts. Input all new ipin information into Excel spreadsheet. Provided excellent customer service both via telephone and on site while troubleshooting telephone system issues or problems. Prepared telephone reports for investigators. Compiled and prepared all incoming inmate account information. Maintained an active database for 150,000 inmates both active and inactive. Added daily new inmate accounts into OBTS system. Designed and created step by step procedures manual. Trained employees on daily tasks. Supervised up to 15 employees and ensured that deadlines were met on time. Subcontractor for Dept of Corrections. Filing. Answer multi-line telephone. Maintained confidentiality.
Addressed questions and concerns from the general public.Maintained up-to-date and accurate program files and records. Process FirstGiving and Litle daily donation batches. Process GiftWorks transaction reports daily. Process all decline Credit Card and ACH Giftworks transactions. Send weekly declination reminders. Report ready to close GWAnywhere for downgrades weekly. Downgrade all other products weekly. Prepare and issue FirstGiving renewal invoices. Enter renewal invoices into Quantive. Enter new signup invoices into Quantive. Upgrade Sales Force with All payments received. Receive all physical checks. Make copis of all checks and give to operations controller. Write down all invoice numbers and FID numbers on checks. Transfer invoice numbers onto deposit spreadsheet. Point of contact for all GiftWorks billing questions. Monitor Billing Phone Queue. Process all missing Credit Cards spreadsheet daily.
Process incoming Visit Authorization Letters via JPAS system or fax. Process incoming briefing papers. Input new employee data into Access database. Process all badge requests. Review for discrepancies and write the suggested changes for e-QIPs. Process Terminations. Prepare and pack all briefing materials for 20 sites worldwide. Coordinate security files for availability during investigations reviews. Process weekly status reports. General clerical assistance. Compile and sort incoming mail, Fed Ex, and faxes. Provide timely responses to site personnel by researching answers and/or directing the question to the appropriate Security member. Key Control. Cover front desk. Prepare Fed Ex. Filing. Provide regular inventory of all briefing materials and office supplies. Multi -Line telephone, Maintained confidentiality.
Developed proficiency in multiple software applications, bookkeeping principles, and proofreading/editing skills. Mastered major document production, including styles, graphics, charts, and mail merges in multiple software applications. Attained advanced knowledge of bookkeeping principles and spreadsheets. Gained respect for, and understanding of, critical professional protocols, including absenteeism, meeting deadlines, focus, and the importance of confidentiality.
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