Server Waitress Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Energetic, and motivated. Determined, and accurate money handling. Trained in providing excellent customer service. Team player mentality . Communicative server ,dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering 2 years experience providing service to many dinner guests at Black Bear Diner. Detailed organizer of service operations with versatility in stressful circumstances. Service-oriented young lady, well-versed in dining, kitchen and cleanliness standards. Dependable, quality-focused professional , and collaborative team leader with comprehensive background of equitable supervision.

  • Handle cash
  • Cashier
  • Excellent customer
  • Service
  • Customer service
  • Memory
  • Money
  • Fast oriented
  • Sales
  • Servers
  • Spanish
  • Tables
  • Phone
  • Server support
  • TIPS Server trained
Work History
Server / Waitress, 02/2019 to 03/2020
VacasaPensacola, FL,
  • My responsibilities and duties as a server include, welcoming and greeting guests at every table in my section ( 5 foot rule ).
  • Promote special dinner/ lunch/ breakfast menu apart from the regular menu to provide high and outstanding PPA ( Sales ).
  • Take orders and repeat the orders to make sure they're correct.
  • Take out appetizers, salads, soups, etc.
  • Provide a clean and organized work station.
  • Able to work in a fast paced environment, and work under pressure.
  • Able to multitask.
  • Able to provide excellent memory.
  • Keep guests happy, satisfied.
  • Take out food orders to every table.
  • Make sure every beverage items are full at all times.
  • Help host seat guests.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
  • Served needs of customers in busy environment.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Prepared beverages and filled food orders for customers.
  • Greeted and maintained relationships with regular customers.
Hostess, 02/2018 to 02/2019
Vpne Parking SolutionsNeedham, MA,
  • My responsibilities as a hostess include, greeting and welcoming every single guest.
  • Provide outstanding customer service.
  • Keep welcome center clean and organized at the end of every shift.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Answered customer questions about hours, seating and order information.
  • Helps servers by taking drink orders, food delivery and seat requests.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Informed servers of newly seated parties for speedy service.
  • Worked closely with servers to efficiently set up new tables, monitor food and kitchen availability and maintain customer satisfaction.
  • Promoted business loyalty by fostering positive customer relationships.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Collaborated with kitchen and wait staffs to accurately inform groups of wait times for tables and food.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Monitored seating area and checked restrooms every 30 minutes to keep spotless.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
Cashier, 02/2018 to 08/2018
Vpne Parking SolutionsPeabody, MA,
  • My responsibilities as a cashier include, promoting sales on memberships for exclusive washes.
  • Maintaining a sales goal every month.
  • Explaining rules and regulations to all customers that enter the drive through.
  • Inputting, personal, and important customer information in the data based computer for records.
  • Able to work under pressure
  • Money handling.
  • Keep lobby clean and organized.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Counted cash in register drawer at beginning and end of shift.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated customers on promotions to enhance sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
CASHIER, 08/2014 to 09/2015
Kentucky Fried ChickenCity, STATE,
  • My duties and responsibilities as a drive thru cashier were to provide excellent customer service.
  • Our number one priority was to make the customers feel welcomed and good.
  • Increasing purchase totals by recommending additional items.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Consistently met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Processed payments and counted change to complete transactions.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Supported waitstaff and other team members in completing tasks.
HIGH SCHOOL DIPLOMA: , Expected in 06/2014

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School Attended
Job Titles Held:
  • Server / Waitress
  • Hostess
  • Cashier