server trainer resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

The most important thing to me is making my customers happy. I work everyday on my skills to talk to people to make sure they want to come back. I train and work with others to teach them how do do certain jobs and how to be successful. I can remember things that most people cant as far as memorizing prices , what people order and how to deal with each individual. I train my Salespeople to be the best they can and that every day is a learning process to improve who you are as a person in every aspect of life.

  • New employee mentoring
  • Dish preparation
  • Menu memorization
  • Training expertise
  • Server management
  • Price memorization
  • Effective customer upselling
  • Food inspection
  • Dining customer service
  • Waiting tables
  • Table setting arrangements
  • Seating assignment preparation
  • High-volume dining
  • Dining crew workflow optimization
  • Service prioritization
  • Quality control
  • Foodservice techniques
  • Safe food handling
12/2006 to Current
Server Trainer Milestone Retirement Communities Bellevue, WA,
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Instructed new staff on restaurant facts, food handling procedures and techniques for maximizing efficiency.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Checked menus to verify current selection availability and cleanliness.
  • Prepared salads and appetizers to back up kitchen staff.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Worked directly with servers for more than [Number] shifts during the training process.
  • Placed reservations through phone and email into [Software].
  • Supervised staff preparing and serving [Number] meals per day.
  • Prepared and led food service training programs to teach staff [Task], [Task] and [Task].
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
  • Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Sought out and implemented methods to improve service and team performance and boost business sustainability.
  • Developed, improved and managed training programs.
  • Watched new staff for concerns such as drug use and card skimming.
  • Inspected restrooms for cleanliness and availability of supplies [Number] times per shift.
  • Hired qualified staff to fill [Job title] and [Job title] positions.
  • Served average of [Number] patrons daily at [Type] restaurant with consistent recommendations for exceptional service.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
03/2004 to 03/2005
Shift Leader Pilgrim's Moulton, AL,
  • Assisted with performance reviews to identify areas of improvement and devise proactive approaches.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
  • Reviewed applicant resumes and recommended top candidates for hiring.
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Documented daily production levels, materials use and special incidents to keep management informed of all activities.
  • Trained and supervised team member to maximize performance and meet daily objectives.
  • Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Maintained operations by performing daily workflow and vacation schedules with [Software].
  • Allocated tasks to employees daily and monitored activity and task completion.
  • Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by [Number]%.
  • Trained newly hired employees on [Type] equipment and [Task] and created training manual for all [Job title]s to use as reference guide.
  • Established solid working relationships with peers, [Job title]s and [Job title]s through effective communication, [Skill] and [Skill] skills.
  • Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with [Type] guidelines to keep products within tight tolerances.
  • Determined efficient work schedules for team on [Timeframe] basis to keep project moving and each shift properly staffed.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Developed [Number] [Type] and [Type] strategies to prevent quality degradation with [Software] and [Software].
03/2004 to 03/2005
Server Applewood Farmhouse Restaurant Sevierville, TN,
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
  • Promoted desserts, appetizers and specialty drinks.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Education and Training
Expected in
: Medical Terminology
Pikes Peak Community College - Colorado Springs, CO

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Resume Overview

School Attended

  • Pikes Peak Community College

Job Titles Held:

  • Server Trainer
  • Shift Leader
  • Server


  • Some College (No Degree)

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