I can offer not only my experience but my welcoming and enthusiastic personality. I arrive to work motivated. I am fast paced and a pleasure to work with.
Certifications include;
STAR Service Certified
TIPS Training (current)
Food Handling Certified (current)
Skills
Wine pairings
Menu memorization
Buffet setup and takedown
Dish preparation
Point of Sale (POS) system operations
New employee mentoring
Quality control
Safe food handling
High-volume dining
Effective customer upselling
Check payment processing
Experience
Server Trainer, 11/2013 - Current 99 Restaurants – Charlestown, MA,
Educated waiters on menu, memorization strategies and how to convey information clearly.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Instructed new staff members on food handling procedures and service techniques.
Calculated charges, issued table checks and collected payments from customers.
Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Provided exceptional service to high volume of daily customers.
Trained new employees on service standards and menu items to improve onboarding processes.
Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift.
Promoted specials and seasonal items with detailed descriptions of dishes.
Informed guests on recipes with attention to particular allergens.
Bartender Server , 06/2019 - 07/2021 Omni Hotels – Charlottesville, VA,
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Calculated charges, issued table checks and collected payments from customers.
Supervised serving staff to drive high level of hospitality and food excellence.
Managed tables throughout dining room to execute service at highest level.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Provided items requested by customers, including sauces and drink refills.
Greeted newly seated guests quickly and efficiently.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Communicated effectively with patrons to establish preferences and dietary restrictions.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Bartender, 11/2009 - 12/2013 Par Four Restaurant Shennecosette Golf Course – City, STATE,
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Balanced daily registers and generated sales reports for management.
Implemented special events to boost customer numbers and profits.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Trained new bartenders on drink preparation and upselling techniques.
Poured wine, beer and cocktails for patrons.
Stocked bar with beer, wine, liquor and related supplies.
Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
Restocked beer and liquor regularly and after special events.
Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
Created signature beverages to increase revenue and patron loyalty.
Introduced new seasonal and special events menu items to successfully increase monthly sales.
Education and Training
Associate of Arts: Early Education, Expected in 05/2006 - Three Rivers Community College - Norwich, CT GPA:
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