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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

I can offer not only my experience but my welcoming and enthusiastic personality. I arrive to work motivated. I am fast paced and a pleasure to work with.

Certifications include;

STAR Service Certified

TIPS Training (current)

Food Handling Certified (current)

Skills
  • Wine pairings
  • Menu memorization
  • Buffet setup and takedown
  • Dish preparation
  • Point of Sale (POS) system operations
  • New employee mentoring
  • Quality control
  • Safe food handling
  • High-volume dining
  • Effective customer upselling
  • Check payment processing
Experience
Server Trainer, 11/2013 - Current
99 Restaurants Charlestown, MA,
  • Educated waiters on menu, memorization strategies and how to convey information clearly.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Instructed new staff members on food handling procedures and service techniques.
  • Calculated charges, issued table checks and collected payments from customers.
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Provided exceptional service to high volume of daily customers.
  • Trained new employees on service standards and menu items to improve onboarding processes.
  • Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift.
  • Promoted specials and seasonal items with detailed descriptions of dishes.
  • Informed guests on recipes with attention to particular allergens.
Bartender Server , 06/2019 - 07/2021
Omni Hotels Charlottesville, VA,
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Calculated charges, issued table checks and collected payments from customers.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Managed tables throughout dining room to execute service at highest level.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Provided items requested by customers, including sauces and drink refills.
  • Greeted newly seated guests quickly and efficiently.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Communicated effectively with patrons to establish preferences and dietary restrictions.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Bartender, 11/2009 - 12/2013
Par Four Restaurant Shennecosette Golf Course City, STATE,
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Implemented special events to boost customer numbers and profits.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Poured wine, beer and cocktails for patrons.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
  • Restocked beer and liquor regularly and after special events.
  • Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
  • Created signature beverages to increase revenue and patron loyalty.
  • Introduced new seasonal and special events menu items to successfully increase monthly sales.
Education and Training
Associate of Arts: Early Education, Expected in 05/2006
-
Three Rivers Community College - Norwich, CT
GPA:

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Resume Overview

School Attended

  • Three Rivers Community College

Job Titles Held:

  • Server Trainer
  • Bartender Server
  • Bartender

Degrees

  • Associate of Arts

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