server shift leader resume example with 6+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Expertise in cleaning, maintaining, and setting up lab equipment. Performs both technical and non-technical procedures. Committed to safely handling specimens and working according to set protocols. Proficient in TJC, OSHA, and FDA requirements for medical laboratory work. Effective at working as a generalist to conduct all types of tests. Quality-focused and collaborative team player with a reputation for accuracy and efficiency.

Trained COVID-19 Tester performs nasopharyngeal swabbing or finger stick capillary samples while wearing proper personal protective equipment. Maintains working knowledge of occupational health, safety, and industrial hygiene.

Excellent customer service skills as demonstrated through previous work history. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • POS Systems
  • Problem-Solving
  • Flexible Schedule
  • Team Leadership
  • Staff Training
  • Conflict and Complaint Resolution
  • Relationship Building
  • Verbal and Written Communication
  • Cool Under Pressure
  • Workflow Coordination
  • Team Player
  • PPE Compliance
  • High Energy and Stamina
  • PPE Guideline Compliance
  • Covid Symptom Screening
  • Complaint Resolution
  • Teamwork and Collaboration
Education and Training
Hastings College Hastings, NE Expected in 05/2024 Bachelor of Science : Biology - GPA :
  • Certified Nursing Assistant
  • COVID-19 Tester/Swabber, Hastings Urgent Care - 2020
  • Microsoft Word Certified
  • Microsoft Excel Certified

Monarch Casino Black Hawk - Server Shift Leader
Reno, NV, 11/2020 - Current
  • Held performance reviews to identify and correct areas needing improvement.
  • Interacted and engaged with patrons to promote friendly environment.
  • Calculated charges, issued table checks and collected payments from customers.
  • Managed tables throughout dining room to execute service at highest level.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Worked with management to coordinate special functions and events.
  • Verified legal drinking age before serving beer, wine and liquor to comply with state law.
  • Attended meetings to learn and share information and find ways to enhance customer dining experience.
  • Leveraged POS system to receive and take guest orders and process payment.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Leveraged proper serving etiquette to promote inviting dining atmosphere.
  • Directed and assisted in general dining room cleaning and sanitation.
  • Supervised serving staff to drive high level of hospitality and food excellence.
Children's Mercy Hospital - COVID-19 Tester
Overland Park, KS, 09/2020 - 12/2023
  • Analyzed results of tests for conformity to specifications.
  • Explained reason for testing and process involved to each client.
  • Tested raw materials to determine quality and characteristics of substance.
  • Offered protective masks and face shields to guests.
  • Cleaned and calibrated laboratory equipment.
  • Sanitized work area and sterilized equipment and instruments to comply with protocols.
  • Set up screening stations to take temperatures and check individuals for COVID-19 symptoms.
  • Recorded test or medical data for reports using narratives, charts or graphs.
  • Scheduled COVID-19 testing prior to medical procedures and surgeries.
  • Combined reagents with samples following standardized experimental processes.
  • Worked outdoors in extreme cold or heat to screen incoming visitors for COVID-19 symptoms.
  • Collected blood or tissue samples from patients for lab work.
  • Oversaw client flow through COVID-19 collection station.
  • Maintained cleanliness of testing booth and testing materials to comply with CDC guidelines.
  • Followed laboratory guidelines for handling biological specimens.
  • Acted as site liaison to promote proper hygiene, social distancing and other preventive practices.
  • Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
  • Obtained serum or viral swab samples for analysis.
  • Prepared standard solutions to combine with samples according to formulas or procedures.
  • Administered required COVID-19 rapid tests and collected specimens using proper swabbing technique.
  • Maintained and tested sterility of medical equipment.
  • Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
  • Followed key principles of asepsis to protect medical equipment from contamination during blood work.
  • Followed in-process quality control procedures and performed accurate data entry of patient information to prepare collected specimens for testing and analysis.
Adirondack Medical Center - CNA Trainee
Lake Placid, NY, 01/2020 - 05/2023
  • Supported resident interests and welfare by encouraging participation in events geared toward appropriate physical activity and social interactions.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
  • Educated patients and families on health care needs, conditions and options.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Collected specimens from patients for laboratory testing purposes.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Explained various warnings, side effects and dosage requirements of medications.
  • Shaved and draped patients to prepare for surgery, treatment or examination.
  • Charted daily information such as mood changes, mobility activity, eating percentages and daily inputs and outputs.
  • Administered therapies and medications under direction of physician to reduce symptoms and treat underlying conditions.
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Ambulated patients with appropriate assistive devices and in line with proper body mechanics.
Pizza Palace - Lead Waitress
City, STATE, 02/2017 - 08/2020
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Increased product sales by designing new menus and training employees on salesmanship.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Presented menus to patrons, answered questions about menu items and made recommendations.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Suggested additional items to customers to increase restaurant sales.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
Activities and Honors
  • NAIA Volleyball Player for Hastings College
  • High School Volleyball Team Captain (2020)

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Resume Overview

School Attended

  • Hastings College

Job Titles Held:

  • Server Shift Leader
  • COVID-19 Tester
  • CNA Trainee
  • Lead Waitress


  • Bachelor of Science

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