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server shift leader resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dependable Server, Carside, Host successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners. Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Skills
  • Credit Card Transaction Processing
  • Age Verification
  • Customer Relationship Management
  • Traffic Calming
  • Dining Room Cleaning and Upkeep
  • Billing and Payment Processing
  • Warm and Friendly
  • Process Payments
  • POS Transactions
  • Food and Beverage Pairings
  • Transactions and Cash Handling
  • Training Initiatives
  • Driving Skills
Education
Nassau Community College Garden City, NY Expected in 06/2024 No Degree : Computer Science - GPA :
Freeport High School Freeport, NY Expected in 06/2019 High School Diploma : - GPA :
Work History
Senior Lifestyle Corporation - Server Shift Leader
, , Baldwin, NY 09/2020 - Current
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Became a Server Trainer during these past years.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Hillcrest Health Services - Carside Specialist
, , Baldwin, NY 02/2020 - 09/2020

I got the employee of the year for Carside Specialist on April 2020

  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
  • Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
  • Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
  • Answered guest questions and promoted special products.
Doherty Enterprises-Applebees - Host
, , Baldwin, NY 11/2019 - 02/2020
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Languages
Spanish :
Native or Bilingual
Negotiated :

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Resume Overview

School Attended

  • Nassau Community College
  • Freeport High School

Job Titles Held:

  • Server Shift Leader
  • Carside Specialist
  • Host

Degrees

  • No Degree
  • High School Diploma

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