Highly energetic service professional with experience in high volume concepts ranging from upscale to casual atmospheres. Proven team leadership, multi-tasking skills and success in building long term guest relationships.
Strong attention to detail
Works well under pressure
Exceptional interpersonal skills
Certified Level 1 Sommelier
CA Food Handlers card
Awarded "Outstanding Employee" in 2010.Generated a 25% increase in wine sales by making appropriate food-pairing suggestions to guests.Winner of the “Sunda Employee of the Quarter” Award, [Quarter 2, 2010]. Promoted to Corporate Trainer and was a part of the Mercadito Opening Team at the Red Rock Casino, Las Vegas. Developed streamlined training program and analyzed training needs to be used in the advancement of work force education.
01/2013 to 01/2016
Server, ManagerMercadito Hospitality - Chicago, IL
Responsible for maintaining Steps of Service throughout 30+ FOH staff, ensuring high expectations are met for a well-established restaurant that continues to have great success.
Meet weekly with all management staff to coordinate schedules, discuss operations, and set goals.
Conduct ongoing training of employees to ensure that employees continue to improve their performance.
01/2012 to 01/2012
General ManagerTR Napa Valley - Chicago, IL
Developing the concept of the wine bar with major focus to Napa Valley wines.
Coordinated wine tastings with charity-related events, also acting sommelier during service.
01/2008 to 01/2012
Server, Trainer, Dining Room Captain, ManagerSunda New Asian - Chicago, IL
Recruit and hire excellent restaurant staff based on attitude and aptitude.
Improved efficiency in operations to support a $10 million gross restaurant annually through streamlined training and incentives.
01/2004 to 01/2008
Server, Trainer, Supervisor, SommelierThe Montage Resort & Spa - Laguna Beach, CA
Anticipate and exceed guest expectations.
Interact with guests; build loyalty and face/name recognition.
Instill a culture of excellence and inspire confidence throughout the staff while displaying strong leadership skills.
Bachelor of Arts: Business ManagementUniversity of Phoenix - Costa MesaBusiness Management
Associate of Arts: BusinessOrange Coast College - Costa, MesaBusiness
Leadership skills, Managed night club and booked DJ's, Marketing through Internet and Social Media via Facebook, Instagram and Twitter