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server manager resume example with 11 years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Highly energetic service professional with experience in high volume concepts ranging from upscale to casual atmospheres. Proven team leadership, multi-tasking skills and success in building long term guest relationships.
Highlights
  • Strong attention to detail
  • Works well under pressure
  • Exceptional interpersonal skills
  • Certified Level 1 Sommelier
  • CA Food Handlers card
  • High-volume dining
Accomplishments
Awarded "Outstanding Employee" in 2010. Generated a 25% increase in wine sales by making appropriate food-pairing suggestions to guests. Winner of the “Sunda Employee of the Quarter” Award, [Quarter 2, 2010].  Promoted to Corporate Trainer and was a part of the Mercadito Opening Team at the Red Rock Casino, Las Vegas. Developed streamlined training program and analyzed training needs to be used in the advancement of work force education. 
Experience
01/2013 to 01/2016 Server, Manager City Of Boston, Ma | Boston, MA,
  • Responsible for maintaining Steps of Service throughout 30+ FOH staff, ensuring high expectations are met for a well-established restaurant that continues to have great success.
  • Meet weekly with all management staff to coordinate schedules, discuss operations, and set goals.
  • Conduct ongoing training of employees to ensure that employees continue to improve their performance.
2012 to 2012 General Manager Rapha | Aspen, CO,
  • Developing the concept of the wine bar with major focus to Napa Valley wines.
  • Coordinated wine tastings with charity-related events, also acting sommelier during service.
01/2008 to 01/2012 Server, Trainer, Dining Room Captain, Manager Sunda New Asian | City, STATE,
  • Recruit and hire excellent restaurant staff based on attitude and aptitude.
  • Improved efficiency in operations to support a $10 million gross restaurant annually through streamlined training and incentives.
2004 to 2008 Server, Trainer, Supervisor, Sommelier The Montage Resort & Spa | City, STATE,
  • Anticipate and exceed guest expectations.
  • Interact with guests; build loyalty and face/name recognition.
  • Instill a culture of excellence and inspire confidence throughout the staff while displaying strong leadership skills.
Education
Expected in 2004 to to Bachelor of Arts | Business Management University of Phoenix, Costa Mesa, GPA:
Business Management
Expected in 1997 to to Associate of Arts | Business Orange Coast College, Costa, Mesa GPA:
Business
Skills
Leadership skills, Managed night club and booked DJ's, Marketing through Internet and Social Media via Facebook, Instagram and Twitter

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Resume Overview

School Attended

  • University of Phoenix
  • Orange Coast College

Job Titles Held:

  • Server, Manager
  • General Manager
  • Server, Trainer, Dining Room Captain, Manager
  • Server, Trainer, Supervisor, Sommelier

Degrees

  • Bachelor of Arts
  • Associate of Arts

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