server manager resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Hotel dining and catering professional well-versed in guest services and food and beverage operations. Experienced in large-scale events, as well as intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase likelihood of repeat business.

Communicative [Job Title] dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering [Number] years experience providing service to [Number] dinner guests at [Type] restaurant. Detailed organizer of service operations with versatility in stressful circumstances.

Diligent Food Service worker with successful history in [Type] settings and dedication to supporting team with hard work and knowledgeable service. Familiar with food safety requirements and taking accurate orders. Skilled at delivering speedy service to maximize satisfaction.

Motivated [Job Title] with [Number] years experience successfully serving customers in busy, [Type] restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader with clear, comprehensive and directive supervision.

  • Team player
  • Fast learner
  • Leadership skills
  • Outgoing
  • Coordinated
  • Organized
  • Guest relations management
  • Food sales and promotion
  • Cash handling expert
  • Stocking and replenishing
  • Hospitality service expertise
  • Ordering procedures
  • Food preparation and safety
  • Front-of-house display creation
  • Cash Handling
  • Item promotion
  • Food spoilage prevention
  • Cash Management
  • Quality Assurance
  • Training
Work History
Server/Manager, 11/2019 - 03/2020
Rapid Global Business Solutions, Inc Highland Park, MI,
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Greeted and maintained relationships with regular customers.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Prepared beverages and filled food orders for customers.
  • Served needs of more than [Number] customers in busy [Type] environment.
Supervisor, 11/2014 - 11/2019
Uncle Julio's Fort Worth, TX,
  • Oversaw and optimized work of [Number] [Job title]s performing high-quality [Type] work.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Mentored newly hired employees on [Type] equipment and [Task] and developed training manual for all [Job title]s to use for reference purposes.
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Identified individual employee's unique work styles and adapted management methods.
  • Audited and documented all processes and procedures for new accounts department.
  • Performed [Timeframe] evaluations and reviews for [Number] employees.
  • Supported [Job title] to enforce [Type] regulations, laws and established policies throughout operational stages.
  • Directed staff of [Number] personnel and managed budget totaling $[Amount] annually.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Provided supportive link between external customers and internal operations.
  • Provided coaching and counseling to [Number] employees to encourage professional growth as well as meet short- and long-term goals.
  • Interviewed, hired and trained new employees for [Job title] position.
Manager, 10/2009 - 11/2014
IHOP International House Of Pancakes City, STATE,
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Performed [Timeframe] reviews assessing each employee's performance and developed improvement plans.
Diploma: , Expected in 10/2010
Ritenour - Saint John, Missouri
Status -

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Resume Overview

School Attended

  • Ritenour

Job Titles Held:

  • Server/Manager
  • Supervisor
  • Manager


  • Diploma

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