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Server Lead Hostess Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Ambitious, career-focused job seeker, anxious to obtain position to help launch career while achieving company goals. Enthusiastic with superior skills in working in both team-based and independent capacities. Highly organized, proactive and punctual with team-oriented mentality. Bringing strong work ethic and excellent organizational skills to any environment . Friendly with strong communication and interpersonal skills. Great problem- solving skills to quickly address customer questions and concerns. Strong background in customer service, workflow optimization, and retail sales. Ambitious, career-focused job seeker, anxious to obtain position to help launch career while achieving company goals.

Skills
  • Excellent work ethic
  • Exemplary customer service skills
  • Exceptional listening and motivational skills
  • Complex problem solving
  • Critical thinker
  • Highly Organized
  • Attention to Detail
  • Production goal setting
  • Sales and Marketing
  • Payroll
  • Inventory and quality control
  • Scheduling
  • MS Office
  • Analytical skills
  • OSHA compliant
  • Management
Work History
Server/Lead Hostess, 01/2020 to Current
Ralph LaurenWest Palm Beach, FL,
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times..
  • Kept detailed payment records throughout shift to complete cash and card payments.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
  • Supported needs of 9- person wait staff who attended to specific needs of countless customers daily for local restaurant with social relevancy and intentionality.
PTF Clerk, 10/2013 to 10/2019
United States Postal Service, USPSCity, STATE,
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Drove retail sales by promoting and selling stamps, envelops, and money orders.
  • Improved customer satisfaction by finding creative solutions to problems. Responded to customer complaints regarding mail theft, delivery problems, and lost or damaged mail filling out forms and making appropriate referrals for investigation.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assistant Manager, 04/2012 to 07/2015
Papa Joe's Country Store And CafèCity, STATE,
  • Planned menus, daily lunch specials, estimated food and beverage cost and purchased inventory.
  • End of day inventory stock control and food rotation compliance with food and safety standards.
  • Investigate and resolve complaints regarding food quality, service or accommodations
  • Planned and prepared workflow schedules, delegating and assigning tasks to fit skill levels and maximize team performance.
  • Developed marketing through social media, radio advertising and surrounding local newspapers to increase visibility of Papa Joe's.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Officer-in-Charge, 12/2013 to 04/2014
United States Postal Service, USPSCity, STATE,
  • Developed and maintained detailed reports of all post office activities.
  • Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by 100%.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Handled administrative requirements, maintained records and submitted operational reports.
  • Received and processed stock into inventory management system.
  • Managed on-site evaluations, internal audits and customer surveys.
  • Verified accurate account invoicing through collaboration with accounting department.
Education
Associate of Arts: Health Sciences, Expected in 12/2001
Arkansas State University - Beebe - Beebe, AR
GPA:
High School Diploma: , Expected in 05/1995
Carlisle High School - Carlisle, AR
GPA:
References

Nick's Barbecue And Catfish: Cynthia Ferguson-Owner/Manager(870)552-5288

United States Postal Service: Bill Rushing/Postmaster/(870)250-0266

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Resume Strength

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Resume Overview

School Attended
  • Arkansas State University - Beebe
  • Carlisle High School
Job Titles Held:
  • Server/Lead Hostess
  • PTF Clerk
  • Assistant Manager
  • Officer-in-Charge
Degrees
  • Associate of Arts
  • High School Diploma

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