Server/Hostess Resume Example
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SERVER/HOSTESS
Summary
Multi-talented team member who can take on any required task and adapt to changing conditions with a resourceful and hardworking mindset. Dedicated to contributing to the success of the business. Eager to learn and advance professionally. Obtain more work experience.
Skills
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Experience
11/2019 - 02/2020Server/HostessHoliday Station Stores - Workday | Rogers , MN
- Preparing the food, stocking supplies, serving, cleaning tables and counters, resetting tables, greeting customers and answering questions.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Greeted newly seated guests quickly and efficiently.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Applied safe food handling and optimal cleaning strategies.
- Organized materials, cleaned facilities and set up equipment to prepare for events.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Organized corporate luncheons, dinners, conferences and special events.
09/2018 - 12/2019Team MemberHoliday Station Stores - Workday | Rosemount , MN
- Prepped and Restocked food items for later use to save staff time during busy hours, including condiments and toppings, whenever they appeared to be running low.
- Assisted with customers questions, take-out orders and complaints.
- Handled cash and credit card transactions at the drive-thru to promote timely order.
- Successfully communicated with all team members to navigate job duties and complete daily tasks.
- Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Mastered point-of-service (POS) computer system for automated order taking.
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Performed food preparation tasks by keeping areas clean and well-organized for maximum efficiency
10/2017 - 11/2018Seasonal Security Ascend Staffing | City , STATE
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Answered questions regarding the store and its merchandise.
- Resolved individual customer concerns, complaints and conflicts between customers.
- Managed and maintained a clean, organized area in the technology department of the store and surrounding areas.
- Watched for and recognized risks and thefts, and know how to prevent or handle these situations.
- Described merchandise and explained use, operation, and care of merchandise to customers.
- Recommended, selected, and helped locate or obtain merchandise based on customer needs or desires.
- Secured company assets.
- Planned and coordinated safety procedures and policies to ensure an enjoyable experience for customers and employees.
- Oversaw premises to identify safety risks and ensure employee and visitor safety.
- Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity.
11/2017 - 01/2018Team MemberDavid Alsup, The Maids Of Concord | City , STATE
- Provided an elevated customer experience to generate a loyal clientèle.
- Contributed to team success by completing jobs quickly and accurately.
- Performed various household duties in an organized and efficient order.
- Properly removed fragile items before wiping down all surfaces with safe cleaning products.
- Laundered bedding and made beds.
- Collected and disposed of garbage and debris from ashtrays and trash cans.
- Checked and changed linens throughout houses and washed and dried dishes.
- Properly swept, vacuumed and mopped all floor surfaces of the house.
- Completed, organized, cleaned and sanitized rooms, including kitchens, bedrooms, living rooms, and bathrooms.
Education and Training
Expected in 06/2021High School Diploma
Pittsburg Adult Education Center | City, StateGPA: 3.5
Pittsburg Adult Education Center | City, StateGPA: 3.5
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Resume Overview
School Attended
- Pittsburg Adult Education Center
Job Titles Held:
- Server/Hostess
- Team Member
- Seasonal Security
Degrees
- Expected in 06/2021 High School Diploma
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