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Server, Hostess Resume Example

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SERVER, HOSTESS
Summary

High-energy Server, skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly makes reservations, coordinate events and monitors routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks to promote positive dining experiences for guests. Skilled receptionist, motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Skills
  • Point of Sale (POS) system operations
  • Effective customer upselling
  • Food safety understanding
  • Dining customer service
  • Special dietary requirements
  • Safe food handling
  • Menu memorization
  • Menu knowledge
  • Buffet setup and takedown
  • High-volume dining
  • Check payment processing
  • Table Bussing
  • Liquor, wine and food service
  • Directing calls to the appropriate place
  • Accommodating with English and Spanish speakers, bilingual
  • Handling multiple tasks at once
  • Assisting managers
Experience
Server, Hostess|Las Haciendas Mexican Grill - Houston, TX|03/2018 - Current
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Completed end-of-day financial paperwork in [Number]-table restaurant efficiently using [Software].
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Tracked seated guests and available seating using [System].
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Answered questions about food and order statuses for waiting customers.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Answered telephone to provide dining information and take party reservations.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Greeted guests and gathered information to seat groups or place on waitlist.
Receptionist|Car Dealership - Houston, TX|06/2019 - 07/2020
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Scheduled and confirmed appointments.
Sales Associate|Carter's - Houston, TX|08/2018 - 03/2020
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Offered product and service consultations and employed upselling techniques.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Recommended merchandise to customers based on needs and preferences.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Educated customers on product and service offerings.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education and Training
Dobie High School|Houston, TX|06/2018High School Diploma
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Resume Overview

Companies Worked For:

  • Las Haciendas Mexican Grill
  • Car Dealership
  • Carter's

School Attended

  • Dobie High School

Job Titles Held:

  • Server, Hostess
  • Receptionist
  • Sales Associate

Degrees

  • High School Diploma

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