LiveCareer-Resume

server hostess resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Responsible Driver with 13 years of experience generating sales while maintaining personalized service. Background developing deep customer connections to increase revenue. Brings superior work ethic and excellent people skills to delivery process.

Hardworking server/hostess with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Skills
  • Dish preparation
  • Table setting arrangements
  • High-volume dining
  • Food safety understanding
  • Special dietary requirements
  • Dining customer service
  • Cash register operation
  • Interpersonal and written communication
  • POS system operation
  • Sales expertise
  • Money handling
  • Customer assistance
  • Retail sales
  • Teamwork
  • Dedicated service
  • Newspaper delivery
  • Efficient route mapping
  • Sorting and loading
Education and Training
Mexico Academy And Central Schools Mexico, NY, Expected in 06/2006 High School Diploma : - GPA :
  • Business Honor Society Member
  • German Honor Member
  • Photography Member
Cayuga County Community College Fulton, NY, Expected in : - GPA :
Experience
Dick's Sporting Goods - Server/Hostess
Pineville, NC, 09/2021 - Current
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Satisfied customers by topping off drinks and offering condiments, napkins, and other items.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Provided sauces and drink refills requested by customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Greeted newly seated guests quickly and efficiently.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Palladium Times - Independent Contractor
City, STATE, 02/2013 - 01/2022
  • Managed quality control and maintained high level of customer satisfaction.
  • Delivered high level of customer service and support by answering questions and returning phone calls quickly.
  • Listened to and resolved customer's complaints regarding products or services.
  • Verified that individual consumers and businesses received on-time newspapers.
  • Reviewed routes and expected delivery time frames to determine proper order of deliveries and anticipate potential delays.
  • Arrived at main facility to pick up newspapers and loaded up car to begin daily delivery route on time.
  • Adjusted routes in real time based on weather conditions and traffic hazards.
  • Utilized own personal vehicle or company vehicle to deliver newspapers to subscribers.
  • Developed solid connections with customers to promote products.
  • Alerted customers and supervisors of route delays in real time.
  • Loaded over 500 newspapers into my own delivery vehicle daily.
Walmart - Retail Sales Associate
City, STATE, 02/2009 - 02/2013
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Resolved customer problems with speed and professionalism to maintain high satisfaction ratings.
  • Received and processed face-to-face and online orders for photo prints and specialty items.
  • Completed daily checklists to maximize productivity of photo department operations.
  • Trained and guided employees on how to correctly process payments, print photos and merchandise products.
  • Oversaw maintenance of lab printers and photo processing equipment to deliver consistent functionality.
  • Tagged merchandise, updated signs and built displays for new and promotional products.
  • Ordered all photo laboratory supplies, including toner, ink and paper, so that inventories were always maintained.
  • Approached customers and engaged each compelling conversations through use of effective interpersonal and people skills.
  • Searched store inventory system to determine whether requested products were available.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Completed customer's purchase by effectively processing credit and debit cards, cash and personal checks.
  • Welcomed customers, offered to help locate items, and suggested merchandise without being intrusive or pushy.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols and company processes and procedures.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.

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Resume Overview

School Attended

  • Mexico Academy And Central Schools
  • Cayuga County Community College

Job Titles Held:

  • Server/Hostess
  • Independent Contractor
  • Retail Sales Associate

Degrees

  • High School Diploma
  • Some College (No Degree)

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