Reliable and friendly Customer Service Manager who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. Upbeat and flexible with 4 years experience in retail sales. Driven and results-focused professional seeking a customer service position. Efficient Financial Manager skilled at consistently meeting and surpassing client quotas. Extensive experience in budgeting, strategic planning and accounting. High-achieving Sales Manager offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.
Accepted payment from customers and made change as necessary. Apportioned and served food to facility residents, employees, or patrons. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Managed kitchen operations for high grossing, fast-paced fair concession kitchen. Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items. Ensured minimal product shrink and coordinated secondary usage of product
Diligently reviewed the specialty loan portfolio for compliance with all reporting requirements. Communicated regularly with management regarding portfolio performance and new loan transaction quality. Implemented financial planning recommendations. Increased overall annual branch sales by 24%. Ranked in top 3% of sales representatives. Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments. I addressed customer questions and concerns regarding products, prices and availability. Negotiated details of contracts and payments and prepared sales contracts and order forms.
As a Manager in Wal-Mart I've answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs; Educated customers on product and service offerings. I was responsible for maintaining visual appealing and effective displays for the entire store. In addition, I've built customer confidence by actively listening to their concerns and giving appropriate feedback; Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. I've Recruited, hired, developed and retained retail talent for the company.
Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales. Recruited, hired, developed and retained retail talent for the company; Exceeded personal sales goals for 8 quarters in a row. Developed and implemented efficient accounting, financial and operational systems. Created executive analysis reports highlighting business issues, potential risks and profit opportunities.
Bachelor of Science: Digital Forensics 2016 DeVry University Las Vegas, Nevada Recipient of Hermann DeVry Scholarship
High School Diploma Durango High School Top 5% of class
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