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Skilled in Customer Service offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. And maintains thorough knowledge of menu to make recommendations.
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- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Calculated charges, issued table checks and collected payments from customers.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Processed customers' payments and provided receipts.
- Greeted newly seated guests quickly and efficiently.
- Prepared and served cold, hot and [Type] beverages to guests.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Operated cash register, collected payments and provided accurate change.
- Welcomed customers, offering assistance to help find necessary store items.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Resolved issues with cash registers, card scanners and printers.
- Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
- Increased sales [Number]% by suggesting specific purchases to customers.
- Trained new team members in cash register operation, stock procedures and customer service.
I started as a busser my duties were to pre-bus plates from tables as guests were finished, cleaned and sanitized tables and booths after guests left, helped dishwasher wash the dishes, helped do closing duties.
As a Hostess my duties were to greet guest as they came in, keep track of number of guests and tables, keep track of server rotation, clean menus, and help do closing duties.
As a food expeditor my duties were to help plate the food, help dress the plates, read the tickets properly, tray the food, deliver food to tables without dropping trays, help customers with condiments if asked, help do closing duties.
As a server my duties were to greet guests with a smile, get drink orders, card for ages for alcoholic drinks, take orders and make suggestions for special requests, deliver great service, keep drinks filled, deliver out customer requests, take and exchange money out of my own server bank, keep track of tickets for each table, give back change properly, place orders into pos systems.
West Plains Sr. High School - West Plains, MO
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Resume Overview
School Attended
- West Plains Sr. High School
- Southern Missouri State Unisversity
Job Titles Held:
- Server
- Cashier/Front Line Cook
- Busser/hostess/food Expeditor/server
Degrees
- High School Diploma
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