server resume example with 11+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Personable Hospitality Specialist with 20+ years of success in guaranteeing customer satisfaction through personable reservation services and attandance to guests' needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in consistent return customers.
Skills
Hospitality service expertise
Food sales and promotion
Beverage preparation
Menu memorization
High-volume dining
Food and beverage pairings
Order accuracy
Bill computation
Stocking and replenishing
Cash handling expert
Dining area cleanliness
Guest relations management
Ordering procedures
Cash handling
Communication skills
Performance improvement
Team member training
Education
Catonsville High SchoolBaltimore, MDExpected in 06/2002 ā āHigh School Diploma: - GPA:
The Bartending Academy Glendale, AZ, Expected in 12/2009 ā ā:Mixology/Flair - GPA:
Work History
University Village Thousand Oaks - Server Thousand Oaks, CA, 10/2019 - Current
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Monitored guests for intoxication and immediately reported concerns to management.
Restocked salad bar and buffet for lunch and dinner service.
Prepared beverages and filled food orders for customers.
Hyatt - Lead Bartender Estero, FL, 05/2018 - 09/2019
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using MICROS.
Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 100% compliance for inspections.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Closed out cash register with 100% accuracy and prepared cashier report.
Conducted weekly inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
Requested official identification for alcohol purchases and verified details, consistently meeting strict legal standards of underage sales.
Verified drinking age requirements of customers by carefully reviewing photo identification.
Prepared garnishes by evenly slicing and pitting fruits.
Created attractive bar displays by strategically arranging bottles and glasses.
Generated higher ticket averages by training 30+ employees on suggestive up-selling techniques.
Recruited and trained 30+ bartenders and barbacks and scouted and auditioned performers for various special events.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Oversaw food preparation and monitored safety protocols.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
Helped general management develop prices based on inventory costs and portion sizes.
Motivated staff to perform at peak efficiency and quality.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Purchased food and cultivated strong vendor relationships.
Maximized quality assurance by completing frequent checks of line.
Coordinated and organized all restaurant inventory.
Checked and tested foods to verify quality and temperature.
Hired and managed all kitchen staff.
Senior Lifestyle Corporation - Lead Server Woodbridge, VA, 01/2009 - 03/2015
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Kept register accurate through correct billing, payment processing and cash management practices.
Trained new team members on restaurant procedures, menu items and performance strategies.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Organized and oversaw food service training to educate employees.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.