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server resume example with 15+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Dependable CT Server, with 20 years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Diligent CT, with excellent cooking skills and strong knowledge of food safety. Consistently maintain well-stocked, organized and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to meeting every preparation and service need.

Skills
  • Menu memorization
  • High-volume dining
  • Cash handling expert
  • Food sales and promotion
  • Dining area cleanliness
  • Tableside service
  • Stocking and replenishing
  • Hospitality service expertise
  • Point of sale knowledge
  • Point of sale
  • Food running
  • Food preparation
Work History
02/2008 to 12/2019 Server University Village Thousand Oaks | Thousand Oaks, CA,
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Restocked salad bar and buffet for lunch and dinner service.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Prepared beverages and filled food orders for customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
02/2008 to 12/2019 Line Cook Hilton Worldwide | Overland Park, KS,
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Cleaned counters, food preparation areas and equipment with sanitizing spray to reduce risk of cross-contamination.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Grilled meats and seafood to customer specifications.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Trained, managed and guided 20 trainees, improving overall performance and productivity 100%.
03/2004 to 08/2007 Assistant Manager Coffee And Bagel Brands | Sandy, OR,
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored employee performance and developed improvement plans.
Education
Expected in to to | General Studies Lake Howell High School, Winter Park, FL GPA:
Expected in to to GED | Marion Technical Institute, Ocala, FL GPA:
Accomplishments
  • Recognized for outstanding customer service.
  • Re-designed kitchen stations and equipment placement which increased productivity and enhanced workflow processes.
  • Awarded and was recognized as "Employee of the Quarter" twice for consistent performance in all areas of the Restaurant day-in and day-out. Following Longhorn specs, standards, and procedures and always being a role model to other team members.
  • Acknowledged for extraordinary service by supervisors and clients.
  • Sustained a high performing team and minimized employee turnover.
Certifications
  • SafeServ certification: Food Handling
  • OSHA certification: HACCP Certification

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Resume Overview

School Attended

  • Lake Howell High School
  • Marion Technical Institute

Job Titles Held:

  • Server
  • Line Cook
  • Assistant Manager

Degrees

  • GED

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