, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills and strives to meet customer needs. Talented at cheerfully recommending selections, taking orders and fulfilling requests exactly as asked. Enhanced customer satisfaction by maintaining upbeat attitude, quickly attending to guests and providing premier customer service. Customer-oriented server with a two years of success creating memorable dining experiences for patrons.
Skills
Point of Sale (POS) system operations
Liquor, wine and food service
Food safety understanding
Wine pairings
Menu memorization
Effective customer upselling
Sales Techniques
Relationship management
Customer Service
Cash management
Safe food handling
High-volume dining
Price memorization
Table Bussing
Special dietary requirements
Work History
Server, 12/2019 to Current Villagecare – Bronx, NY,
Operated POS terminals to input orders, split bills and calculate totals.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Processed customers' payments and provided receipts.
Calculated charges, issued table checks and collected payments from customers.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Server, 11/2020 to 05/2021 Villagecare – East Elmhurst, NY,
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Relayed orders and special requests to cooks.
Provided timely checks on guest needs and brought requests.
Restocked tables, wait staff areas and order staging areas.
Calculated accurate bill amounts and processed cash and credit card payments.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Provided exceptional service to high volume of daily customers.
Cashier, 10/2017 to 04/2019 King's Hawaiian – Flowery Branch, GA,
Operated cash register, collected payments and provided accurate change.
Inspected items for damage and obtained replacements for customers.
Promoted specific item options to drive sales and achieve add-on purchases.
Trained new team members in cash register operation, stock procedures and customer service.
Assisted with purchases, locating items and signing up for rewards programs.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Properly verified customer identification for alcohol or tobacco purchases.
Resolved issues with cash registers, card scanners and printers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Learned roles of other departments to provide coverage and keep store operational.
Education
Bachelor of Science: Health Sciences, Expected in 12/2021 to University of South Florida - Tampa, FL GPA:
High School Diploma: , Expected in 05/2019 to St. Cloud High School - Saint Cloud, FL GPA:
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