LiveCareer-Resume

server resume example with 2+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Adaptable manager offering 20 years of experience in all types of food service. Quality-driven expert with extensive knowledge of hospitality etiquette, food preparation and superior customer service. Courteous and reliable team member proficient in FOH and BOH operations.

Skills
  • Buffet setup and takedown
  • Effective customer upselling
  • Prompt table clearance
  • Bussing expertise
  • Price memorization
  • Table setting arrangements
  • Food inspection
  • High-volume dining
  • Food safety understanding
  • Dining customer service
  • Menu knowledge
  • Dish preparation
  • Liquor, wine and food service
  • Wine pairings
  • Special dietary requirements
  • Check payment processing
  • Menu memorization
  • Hors d'oeuvres service
  • Point of Sale (POS) system operations
  • Sales techniques
  • Quality control
  • Safe food handling
  • Regulatory compliance
  • Effective sales techniques
  • Conflict and dispute resolution
  • Relationship management
  • Dining crew workflow optimization
  • Service prioritization
  • Seating assignment preparation
  • In-depth food and wine knowledge
Experience
02/2020 to Current Server Wellstar Health System | Smyrna, GA,
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Arranged each place setting attractively, using clean, chip-free plates and utensils.
  • Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
  • Served average of 30 patrons daily at casual restaurant with exceptional service.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Partnered with team members to efficiently serve food and beverages.
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Promoted desserts, appetizers and specialty drinks.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Greeted newly seated guests quickly and efficiently.
  • Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
10/2019 to 02/2020 Customer Service Representative Rapid Global Business Solutions, Inc | Warren, MI,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize entertainment sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Upheld privacy and security requirements established by FCC regulatory agencies.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Reviewed account and service histories to identify trends and issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Set up and activated customer accounts.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Documented conversations with customers to track requests, problems and solutions.
09/2018 to 09/2019 Assistant Restaurant Manager Benchmark Hospitality | Blacksburg, VA,
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Calculated inventory and ordered appropriate supplies to meet expected demands.
  • Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
  • Maintained entire look of restaurant, keeping it clean and inviting at all times.
  • Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
  • Assisted all personnel with duties and tasks, including cooking and delivering during high volume periods at restaurant.
  • Took immediate responsibility for issues and found effective solutions for swift resolution.
  • Interacted with customers to gauge responsiveness to hospitality and menus.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Selected, trained and carefully supervised staff in to bring in well-qualified, hardworking and diligent employees.
  • Stayed abreast of all federal, state and local regulations and made sure restaurant met food safety standards.
  • Interviewed, hired, and supervised back of house staff.
  • Trained employees on correct cooking techniques, safety standards and performance strategies.
  • Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
  • Completed regular line checks to maximize quality assurance.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Coordinated preparation of customer meals and monitored food handling for safety purposes.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Supervised staff preparing and serving 300 meals per day.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
Education and Training
Expected in 06/1999 to to High School Diploma | Acton-Boxborough Regional High School, Acton, MA GPA:

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Resume Overview

School Attended

  • Acton-Boxborough Regional High School

Job Titles Held:

  • Server
  • Customer Service Representative
  • Assistant Restaurant Manager

Degrees

  • High School Diploma

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