server resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Hardworking and reliable employee with strong ability in leadership and customer service. Offering dependability, integrity, and commitment . Highly organized, proactive and punctual with team-oriented mentality.
Skills
People skills
Friendly, positive attitude
Working collaboratively
Teambuilding
Organization
Coordination
Critical thinking
Planning
Flexible
Work ethic
Decision-making
Relationship building
Experience
Server, 04/2018 to Current Wellstar Health System – Jackson, GA,
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Managed closing duties, including restocking items and reconciling cash drawer.
Upsold customers and optimized table-turns, outperforming wait staff average sales up to [Number]%.
Partnered with team members to efficiently serve food and beverages.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Served average of [Number] patrons daily at [Type] restaurant with exceptional service.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Processed customers' payments and provided receipts.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Sent orders to kitchen staff by [Action].
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Calculated charges, issued table checks and collected payments from customers.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Greeted newly seated guests quickly and efficiently.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Bar Assistant Manager, 09/2013 to 02/2018 Accessory Power – Westlake Village, CA,
Directed and led employees, supervising activities to drive productivity and efficiency.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Enforced company policies and procedures to strengthen operational standards across departments.
Planned and prepared workflow schedules, delegating tasks for 20 member team.
Analyzed trends, identifying consumer demand and forecasting seasonal trends.
Organized schedules, workflows and shift coverage to meet expected business demands.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Supported sales management initiatives to optimize business development.
Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
Completed inventory audits to identify losses and project future demands.
Delegated daily tasks to team members to optimize team productivity.
Cultivated customer loyalty by training team members in industry-leading service standards.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
Strengthened financial controls to prevent theft and lost funds, maintaining highly accurate registers with balanced accounts.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Planned and updated menus to capitalize on changing trends in customer preferences.
Controlled labor costs by adjusting schedules and workflows to better align with individual strengths and expected customer demands.
Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
Delivered drink service at busy restaurant and served over 200-250 guests nightly.
Maximized employee morale and corrected performance issues in accordance with established standards.
Monitored patrons to keep alcohol consumption in designated areas.
Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.
Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.
Made product recommendations to customers based on preference, food pairings and special promotions.
Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs.
Diminished financial discrepancies by accurately recording transactions in [Software] system while verifying daily bar staff receipts.
Provided quality control when creating house-made infusions, daily juice and preparations to eliminate downtime and maximize revenue.
Worked with management to plan and implement special events to boost customer numbers and profits.
Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty.
Created list of signature beverage items to increase overall revenue and patron loyalty.
Reorganized bar stations to streamline overall efficiency and service flow.
Increased revenue by promoting additional items and assisting with beverage menu creation.
Managed customer service by training staff, overseeing operations and resolving issues quickly.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Monitored cash intake to eliminate discrepancies.
Promoted optimal beverage stock by monitoring monthly inventory and partnering with owner for corrective action planning to reduce expenses.
Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Devised unique events and special promotions, including renting out one of two rooms to host parties for special occasions, business meetings, and comedy shows. I would work with the hotel next door to schedule buffet breakfasts and family style dinners for their guests visiting on a bus tour.
Maintained current knowledge of all bar and menu options to prepare specialty or routine drink orders and provide appropriate food recommendations for guests.
Enhanced profits by improving oversight of inventory use and strategically increasing costs of select menu items.
Mitigated health risks and reduced safety hazards by preparing drink items consistently, creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
General Manager, 10/2010 to 03/2012 Root Insurance – Chicago, IL,
Mentored front of house personnel on company policies customer service techniques and professional communication.
Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Optimized profits by controlling food, beverage and labor costs daily.
Scheduled and directed staff in daily work assignments to maximize productivity.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Developed and maintained exceptional customer service standards.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Prepared weekly payroll to keep up with projected weekly revenue.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Created new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.
Built and maintained loyal, long-term customer relationships through effective account management.
Customer Service Manager, 09/2005 to 05/2009 Walmart – City, STATE,
Developed open and professional relationships with team members, enabling better, more effective customer service.
Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Assessed, optimized and elevated operations to target current and expected demands.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Followed all safety protocols and company processes and procedures.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Coordinated work schedules and distributed tasks to [Number] employees in [Type] department.
Supervised [Number] full-time and [Number] part-time employees.
Treated associates with fairness and respect, providing recognition of accomplishments.
Performed opening and closing duties as part of management team, including cash management.
Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Promoted store loyalty program to increase customer engagement and drive consistent sales.
Managed customer complaints and rectified issues to complete satisfaction.
Education and Training
High School Diploma: , Expected in 06/2003 to J. P. McCaskey High School - Lancaster , PA GPA:
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