Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Skilled Associate with solid understanding of sales environment intricacies. Polished in navigating complex environments to meet and exceed sales goals. Resourceful understanding of deep customer-issue resolution tasks. Focused sales associate accomplished in revamping sales and marketing with fresh approaches. History building strategic partnerships and improving established relationships. Proven leader successful at meeting and exceeding sales objectives. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs.
Skills
Dish preparation
Point of Sale (POS) system operations
High-volume dining
Buffet setup and takedown
Check payment processing
Liquor, wine and food service
Food inspection
Food safety understanding
Table setting arrangements
Table Bussing
Quality control
Dining customer service
Seating assignment preparation
Regulatory compliance
Dining crew workflow optimization
Menu knowledge
Sales Techniques
Proficient in using Microsoft Office Suite, the internet and other email programs
Posses stamina and the ability to frequently lift, push and pull heavy objects.
Friendly, considerate, polite, and have good communication skills.
Great time management and organization skills.
Education and Training
Felisa Rincon De Gautier Institute For Law And Public PolicyBronx, NYExpected in 07/2017 ā āHigh School Diploma: - GPA:
Experience
Yotel - Server Boston, MA, 08/2019 - 08/2019
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Set up tables and counters to prepare dining and serving areas.
Completed final preparations of dishes and quickly delivered items to customers.
Relayed orders and special requests to cooks.
Calculated charges, issued table checks and collected payments from customers.
Handled special customer requests such as separate checks and menu substitutions.
Minimized customer wait times by taking and filling large volume of orders each day.
Restocked tables, wait staff areas and order staging areas.
Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Refilled drinks at [Number] tables throughout service areas, checking in with diners about specific needs.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Your Life Senior Living - Server Pensacola, FL, 06/2018 - 01/2019
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Set up dining room to meet hospitality and service standards.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Implemented sanitary food handling, holding and service protocols.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Reset tables between guests, including refilling condiments and wiping down all surfaces.
Minimized customer wait times by taking and filling large volume of orders each day.
Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
Took over [Number] daily orders to tables from kitchen area.
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed all sales transactions promptly to prevent long customer wait times.
Trained new team members in cash register operation, stock procedures and customer service.
Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Assisted with purchases, locating items and signing up for rewards programs.
Answered customer quests, provided store information and escorted to desired store areas.
Inspected items for damage and obtained replacements for customers.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Languages
English:
Professional
Negotiated:
Bengali:
Professional
Negotiated:
Hindi:
Limited
Negotiated:
Accomplishments
Consistently maintained high customer satisfaction ratings.
Activities and Honors
high school organizations and teams, trusted by teachers and members of the community to take leadership roles and complete tasks. Experience in fast paced environments with attention to detail, and willing to work on a flexible schedule.
Additional Information
ā GPA: 4.0
National Junior Honor Society
Member January 2015 - May 2017
ā NJHS serves to recognize those students who have demonstrated excellence in
the areas of scholarship, service, leadership, character, and citizenship.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
Felisa Rincon De Gautier Institute For Law And Public Policy