Career Focus: Accomplish management professional with 10 yrs.exp in directing customers service and sales support function in fast paced,high volume environments. Excellent communication, and listening skills with peers,management,and clients. Relevant Professional Experience: Held accountability for customer service team ensuring optimal coverage and support for clients needs.Served as a primary contact for shipment receiving,and processing verify inventory guide lines were met with proper standards. Resolved a wide array of customer complaints and inquires ensuring highest level of satisfaction.Planned day to day goals to meet business needs to meet sales expectations with coaching and developing peers to retain clients to meet sales goals. Sustain a positive work environment to retain turn over rate and maintain a strong team environment for peers and clients.
Resolved a wide array of customer complaints and inquires ensuring highest level of satisfaction towards clients needs.Planned day to day goals to meet business needs to meet sales expectations with coaching and developing peers to retain clients to meet sales goals. Promoted from stockroom lead to visual merchandising ,and recognized several times for exceeding expectation.
My position is server:responsibility meeting clients needs in customer service and quality of food,and service,appearance,and demonstrating a positive work environment as well as clean, and up to company standards.Communicating clearly with clients as well as listening making sure highest level of satisfaction towards product,and service.
My last position held with company was Product Manager my duties and responsibility was held accountable for meeting store sales and goals making sure to coach and develop peers to meet and retain clients. Was held accountable for front and back of store with stocking and visual guidelines in meeting company standards in merchandise.Stocking and Replenishing as needed as well as appearance of store. Visual guidelines and following up routinely.
Duties held multiple position with company handling in-coming calls with top named brand companies activating credit cards, and informing clients of there needs. Making sure to listen and cross communicate in a friendly and caring manner.Making sure all calls were handle in the highest level of quality assurance towards company standards. Collected customer feedback to process changes to exceed customer satisfaction goals.
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